> Markdown version of [/jobs/ext/4000124-2nd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/4000124-2nd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Line Support Engineer

- **Company:** Proactive.IT Appointments Ltd.
- **Location:** Baldock, UK
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Software as a Service, Virtual Private Networks (VPN), Machine Learning, Microsoft Office, Microsoft Software, Azure Active Directory, Salesforce.Com, Workflow Management Systems, Zoho Office Suite, Office365, Low-code, Hubspot
- **Published:** October 29, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5944891630

## About the Role

Our leading client are looking for a proactive and detail-oriented Systems Support Engineer to join their technical team. This role is primarily focused on providing day-to-day support across Microsoft applications (including Office 365, Azure AD and Exchange Online), Zoho applications with an emphasis on Zoho CRM, and general hardware related issues. You'll be a key point of contact for troubleshooting, system queries, and supporting smooth day-to-day operations across the business.

The Systems Support Engineer will be an integral part of a highly efficient and respected technical team working alongside Machine Learning expertise, experienced software developers and solution architects. The ability to communicate and work effectively within a team is essential, as such the ideal candidate should be confident, engaging and personable., * Solid experience supporting Microsoft 365 and other core Microsoft cloud services.

 * Familiarity with SaaS CRM platforms - Zoho CRM experience preferred, but knowledge of similar systems like Salesforce, Dynamics, or HubSpot is also beneficial.
 * A strong communicator with a problem-solving mindset - confident working independently and as part of a team.
 * Comfortable juggling multiple support requests and adapting to a fast-paced, evolving tech environment.
 * Eager to grow and open to learning areas such as low-code scripting (e.g. Deluge in Zoho).

## Description

* Provide front-line support for Microsoft applications including O365 Admin, Exchange Online, Azure AD, and Azure VPN.
 * Deliver day-to-day troubleshooting and user support across Zoho applications, primarily Zoho CRM.
 * Maintain and configure CRM workflows, dashboards, and automations in Zoho CRM.
 * Support onboarding and offboarding processes including user account setup and permissions.
 * Assist with general administration of SaaS tools used across the business.
 * Liaise with the broader technical team to resolve escalations and implement system improvements.