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# IT Support Specialist - London

- **Company:** itsu
- **Location:** London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Business Systems, Collaborative Software, Issue Tracking Systems, Networking Basics, Microsoft SharePoint, Office365, Information Technology, Laptops, User Administration, User Accounts
- **Published:** October 29, 2026
- **Apply:** https://www.leisurejobs.com/external-redirect-registration?JobId=5111144&LinkSource=JobDetails

## About the Role

* Previous experience in an IT Support, IT Support Analyst, Service Desk or similar role.
 * Strong troubleshooting skills across Windows laptops, MacOS, Microsoft 365 applications and end-user technology.
 * Experience managing user accounts, permissions and access controls within Microsoft 365, Active Directory and/or Entra ID.
 * Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
 * Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.
 * Experience working with ticketing systems and maintaining accurate support documentation.
 * A proactive, solutions-focused approach with strong attention to detail.
 * Experience supporting mobile devices, printers and workplace technology.
 * A willingness to learn new technologies and contribute to future IT projects and improvements.

Desirable:

 * Experience supporting FMCG, retail, hospitality or multi-site environments.
 * Knowledge of networking fundamentals and troubleshooting connectivity issues.
 * Experience supporting EPOS or other operational business systems.

## Description

As an IT Support Specialist, you'll be the go-to person for delivering excellent day-to-day IT support across the group. This is a hands-on role suited to someone who enjoys troubleshooting technical issues, improving user experiences, and ensuring colleagues have the tools and systems they need to succeed.

You'll work across a broad range of technologies, providing support for laptops, mobile devices, Microsoft 365, user administration, business applications, and workplace technology. You'll also play an important role in maintaining secure, reliable systems and supporting ongoing technology improvements across the business.

Key Role Responsibilities:

 * Provide first and second-line IT support for colleagues across Head Office, stores and wider business functions.
 * Troubleshoot hardware, software, connectivity, and user access issues across laptops, mobile devices, printers, meeting room technology and business systems.
 * Administer user accounts and permissions, supporting joiners, movers and leavers across Microsoft 365 and other business platforms.
 * Configure, deploy, maintain and support laptops and end-user devices, ensuring compliance with company security policies.
 * Manage and update helpdesk tickets, taking ownership of incidents from initial contact through to resolution and keeping users informed throughout.
 * Support Microsoft 365 administration, including user management, email, Teams, SharePoint and collaboration tools.
 * Maintain IT asset records, documentation, knowledge articles, FAQs and user guides.
 * Liaise with third-party suppliers and technology partners to resolve issues and deliver service improvements.
 * Assist with the implementation of new technology, system upgrades, testing activities and business change projects.
 * Identify recurring issues, recommend improvements and contribute to the continuous enhancement of IT services and processes.