> Markdown version of [/jobs/ext/4000205-technical-specialist](https://www.wearedevelopers.com/jobs/ext/4000205-technical-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Specialist - **Company:** Msp Limited - **Location:** Loanhead, UK - **Salary:** £27,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Engineering, Cyber Security, Internet Protocol Telephony, Microsoft InTune, Deployment Automation - **Published:** October 29, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5944891656 ## About the Role * Practical experience providing technical support in a service desk, managed service provider or similarly client-focused IT environment * Working knowledge of Microsoft 365 administration and common endpoint, identity, networking, server and cloud support technologies * Experience diagnosing issues methodically, documenting technical work and managing several active tickets without losing ownership or attention to detail * Awareness of cyber security fundamentals, including secure configuration, access control, patching, backup protection and appropriate escalation of risk Skills & Behaviours * A customer-focused approach, with the ability to explain technical matters clearly to people with different levels of technical knowledge * Strong problem-solving skills, sound judgement and the discipline to follow agreed processes while knowing when to escalate * Clear written and verbal communication, reliable organisation and accurate record-keeping * A collaborative attitude, willingness to share knowledge and commitment to ongoing professional development * Ability to remain calm, constructive and professional when handling pressure, changing priorities or client dissatisfaction ## Description We're working with a well-established and growing managed service provider to find an experienced Technical Specialist to join their service desk team. This is a role providing high-quality, timely technical support to clients - resolving technical issues, maintaining reliable client environments, and contributing to a consistent, professional customer experience., You'll work across first- and second-line support, escalating complex or higher-risk issues appropriately. You'll be expected to take ownership of tickets, communicate clearly, keep technical records accurate, and support the continuous improvement of service desk processes - working closely with service desk colleagues, senior technical staff, and the project and cyber security function., * Provide first- and second-line technical support across the client base, assisting with more complex work when directed and escalating issues to the Service Desk Manager or senior technical staff when required * Own assigned tickets from initial assessment through to resolution, ensuring actions, time entries, technical notes and client communications are accurate and kept up to date * Prioritise work in line with client impact, urgency, service level commitments and service desk procedures * Communicate clearly and professionally with clients, setting realistic expectations and providing regular progress updates until the issue is resolved Technical Operations * Configure, support and monitor Microsoft 365, Azure, Intune and Autopilot environments in line with agreed client standards * Support cloud and on-premises server environments, client devices, standard computer builds, networks, broadband services and VoIP systems * Monitor backup activity, investigate failures and complete scheduled backup tests in accordance with service desk process * Identify opportunities for preventative maintenance and complete agreed remedial work to improve reliability and security of client systems Documentation & Improvement * Create and maintain clear technical documentation, client records, standard operating procedures and resolution notes in the approved systems * Follow established technical standards and service desk procedures, highlighting gaps and contributing practical suggestions for improvement Team & Business Contribution * Support colleagues by sharing knowledge, collaborating on difficult incidents and helping less experienced team members develop their technical capability * Assist with client appraisals, internal initiatives, projects and cyber security activities when requested * Recognise potential client needs or sales opportunities, record relevant evidence and pass opportunities to the appropriate senior colleague * Contribute to a positive, accountable team culture focused on dependable delivery, continuous learning and excellent customer service