> Markdown version of [/jobs/ext/4000298-operations-control-centre-security-manager](https://www.wearedevelopers.com/jobs/ext/4000298-operations-control-centre-security-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Control Centre & Security Manager - **Company:** Midland Metro Ltd - **Location:** Wednesbury, United Kingdom - **Salary:** £56,210 - **Contract:** Permanent contract - **Skills:** Cyber Security, Microsoft Office, Security Information and Event Management - **Published:** October 29, 2026 - **Apply:** https://www.jobs.service.gov.uk/jobs/6ae331cfdf032bb20d2116e0/apply ## About the Role We're looking for a confident and engaging operational leader with a passion for developing people and delivering exceptional performance. You will have: - Significant experience leading operational teams within a safety-critical environment - Proven experience managing and developing managers and frontline teams - Strong stakeholder management skills with the ability to influence at all levels - Experience delivering operational improvements, change initiatives and business transformation - Excellent decision-making skills with the ability to remain calm under pressure - Strong communication skills, both written and verbal - The ability to interpret operational rules, procedures and regulatory requirements - A positive, solution-focused approach with excellent interpersonal skills - Good IT skills, including Microsoft Office applications - Leadership/Management qualification at Level 3 or 4 (or equivalent). ## Description As Operations Control Centre & Security Manager, you will provide visible leadership, ensuring operational effectiveness while maintaining the highest standards of safety, compliance and security. You will oversee the day-to-day management of the OCC and Security teams, while also developing and implementing long-term strategies that support Midland Metro's operational objectives and future growth plans. Key Responsibilities - Lead and inspire the OCC and Security teams, creating a positive, professional and high-performing culture. - Develop and deliver the strategic direction for both functions, aligning objectives with wider business goals. - Oversee the daily operation of the OCC, ensuring procedures are followed and continuously improved. - Manage the security strategy across the network and ensure effective security operations. - Act as the senior operational lead during incidents, emergencies, security events and business continuity situations. - Analyse operational performance data, identifying opportunities to improve efficiency, safety and service delivery. - Build strong relationships with internal departments, external agencies and key stakeholders. - Drive operational excellence through innovation, performance management and continuous improvement initiatives. - Ensure compliance with all relevant legislation, regulations, policies and industry best practice. - Prepare and present performance reports to senior leadership teams. - Lead workforce planning, succession planning, employee development and engagement activities. You will be responsible for ensuring robust training and competence management across the OCC and Security functions, including: - Support the delivery of the OCC competence management system. - Supporting and developing training, competence and development frameworks within each function. - Monitoring compliance through the Training Academy learning platform. - Identifying and addressing skills gaps across teams. - Working collaboratively with the Training Academy to develop future talent and succession plans. - Promoting a strong learning culture focused on continuous professional development. - Health, Safety & Compliance Safety is at the heart of everything we do. You will: - Ensure compliance with all health, safety and environmental requirements. - Lead investigations into accidents, incidents and near misses. - Manage safety-critical compliance requirements, including driver medical and competency standards. - Support drug and alcohol testing requirements in line with company policy. - Ensure teams operate safely, professionally and in full compliance with regulatory obligations.