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# 3rd Line Support Engineer

- **Company:** Pardoe Wray
- **Location:** Hebburn, UK
- **Experience:** Experienced
- **Salary:** £45,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Security, Network Troubleshooting, Microsoft Software, Windows Servers, Windows PowerShell, Cloud Services, Microsoft Copilot, Virtualization Technology, Backup and Restore, HybridCloud, Firewalls (Computer Science), Microsoft InTune, Veeam, Vmware
- **Published:** October 29, 2026
- **Apply:** https://www.cv-library.co.uk/job/225776697/3rd-Line-Support-Engineer

## About the Role

We're keen to speak with experienced 3rd Line Engineers, ideally from an MSP background, with strong technical knowledge across:

 * Microsoft 365 & Azure - Entra ID, Intune, Exchange Online and cloud infrastructure.
 * Windows Server & Active Directory - administration, troubleshooting and infrastructure management.
 * Virtualisation - VMware and/or Hyper-V.
 * Networking & Security - DNS, DHCP, VPNs, firewalls and network troubleshooting.
 * Backup & Disaster Recovery - experience with solutions such as Veeam.
 * Project Delivery - experience implementing infrastructure changes, migrations and technical improvements.

Experience with PowerShell, Microsoft Copilot, automation or AI technologies would be particularly interesting.

## Description

With a strong focus on Microsoft technologies, cloud solutions, cyber security and automation, you'll have the opportunity to work on a variety of technical challenges, take ownership of complex infrastructure projects and develop your skills in emerging technologies.

What You'll Be Doing

 * Providing 3rd Line technical support, resolving complex infrastructure, networking and cloud-related issues.
 * Taking ownership of technical projects, including migrations, infrastructure upgrades and cloud deployments.
 * Supporting and managing Microsoft 365, Azure and hybrid cloud environments.
 * Working with virtualisation technologies, networking, firewalls and cyber security solutions.
 * Acting as an escalation point for 1st and 2nd Line Engineers, providing technical guidance and mentoring.
 * Identifying opportunities to improve client environments through automation, AI and new technologies.