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# IT Support Specialist

- **Company:** Occlutech GmbH
- **Location:** Jena, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Cyber Security, Software Troubleshooting, Microsoft InTune, Information Technology, Laptops
- **Published:** October 29, 2026
- **Apply:** http://www.job24.de/stellenangebote/stellenangebot-8058-job-stellenanzeige-it-support-specialist-jena.php

## About the Role

* Relevant education or practical experience in IT support or a comparable technical environment
 * Good knowledge of Microsoft workplace technologies and IT support processes
 * Experience with Microsoft 365, Azure/Entra ID, Intune, and Windows environments is an advantage
 * Strong troubleshooting and problem-solving skills
 * Hands-on, service-oriented, and proactive working style
 * Ability to independently manage and resolve technical issues
 * Excellent communication and organizational skills
 * Fluent English; German language skills are an advantage
 * Motivation to learn new systems and technologies and contribute to a growing international organization

## Description

As an IT Support Specialist, you play a key role in ensuring smooth and efficient IT operations across our organization. You will support colleagues with their daily IT needs, maintain workplace technology, and contribute to the continuous improvement of our modern IT environment. Working closely with internal stakeholders and external partners, you will help deliver reliable, secure, and user-friendly IT services.

Responsibilites

 * Provide 1st and 2nd level IT support for users on-site and remotely
 * Troubleshoot hardware, software, network, mobile device, and workplace technology issues
 * Support and administer Microsoft 365, Azure/Entra ID, Intune, and Windows environments
 * Install, configure, and maintain laptops, mobile devices, and other IT equipment
 * Manage user onboarding, offboarding, account administration, and access rights
 * Support business applications, including configuration, testing, and upgrades
 * Assist with IT infrastructure, cybersecurity, and compliance activities
 * Coordinate with external IT vendors and service providers
 * Maintain IT documentation and support continuous improvement initiatives