> Markdown version of [/jobs/ext/4002719-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/4002719-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - **Company:** Primary Talent Partners - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Salary:** $135,200.0 - $156,000.0 - **Contract:** Temporary to permanent - **Skills:** .NET Framework, Active Directory, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon Cloudfront, Amazon S3, Automation of Tests, Cloud Engineering, Databases, Github, Identity and Access Management, Python (Programming Language), Lex (Software), PostgreSQL, Microsoft SQL Server, Role-Based Access Control, Power BI, Cloud Services, Akamai, Runbook, SQL Server Reporting Services, Systems Integration, TypeScript, Enterprise Software Applications, Cyberark, Delivery Pipeline, Software Troubleshooting, AWS Lambda, Cloudformation, Amazon Relational Database Service, AngularJS, Apache Kafka, Front End Software Development, Cloudwatch, Restful APIs, Terraform, Splunk, Dynatrace, Serverless Computing - **Published:** October 29, 2026 - **Apply:** https://www.thejobnetwork.com/job/2b92de2c-81ce-4bdc-bcbe-f5b807c09e4b/application-support-engineer ## About the Role * Angular and TypeScript (production support and troubleshooting) * AWS Lambda (Python and/or .NET) * REST API and integration troubleshooting * Kafka * SQL Server (MSSQL) and PostgreSQL * GitHub and GitHub Actions * AWS AI/ML integrations (Bedrock, Textract, Rekognition) * Monitoring and incident response (CloudWatch, Dynatrace, Splunk, or equivalent) * Reporting experience (Power BI, SSRS, or equivalent), including audit and operational reporting Nice-to-Have Skills: * AWS services: Connect, Lex, Aurora, RDS, S3, CloudFront * AWS security services: IAM, KMS, Secrets Manager * Identity and access technologies: Active Directory, Entra ID, RBAC, CyberArk * Akamai * Terraform or CloudFormation * Automated testing tools (Tricentis preferred) * Industry/Domain Experience (Preferred) * Physical security and access-control platform support * Integrations with systems such as Avigilon, Symmetry, gate controllers, and intercom/callbox solutions * Experience in regulated/compliance-driven environments Soft Skills: * Strong analytical thinking and advanced troubleshooting/problem-solving ability * Ability to manage multiple priorities in a fast-paced production support environment * Clear written and verbal communication with technical and non-technical stakeholders * Proven collaboration with vendors, business partners, infrastructure teams, and security teams * Self-motivated, accountable, and able to work independently with minimal oversight * Strong documentation discipline (runbooks, incident notes, RCA, and operational procedures) * 24x7 production support and on-call participation, * 5+ years supporting enterprise applications in production * 3+ years supporting AWS cloud-native/serverless solutions * Strong analytical troubleshooting and communication skills * Ability to manage multiple priorities and work independently ## Description Job DescriptionPrimary Talent Partners has a new contract opening for a Software Engineer III with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension., Seeking an experienced engineer to provide application support, maintenance, enhancement, and operational oversight for a business-critical physical security and access management platform. This role requires a senior, hands-on resource who can take ownership of a complex AWS-hosted application and troubleshoot across front-end technologies, cloud services, databases, APIs, identity controls, and physical security integrations. This is not solely a front-end development role or an AWS infrastructure role. The ideal candidate will bring broad application support expertise, strong troubleshooting capabilities, and experience supporting cloud-native enterprise applications across infrastructure, integrations, security, and reporting domains. Core Responsibilities: * Provide day-to-day production support for a cloud-based access management platform. * Troubleshoot application, integration, and data issues across UI, APIs, messaging, and databases. * Support AWS Lambda-based services and release/deployment workflows. * Monitor application health, investigate incidents, and drive root cause analysis (RCA). * Partner with business stakeholders, vendors, and internal platform/security teams. * Maintain technical documentation, runbooks, and support procedures. * Support audit/compliance needs and operational reporting.