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# Application Support Manager

- **Company:** Phaxis LLC
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Business Software, Databases, Data Integration, Document Management Systems, Disaster Recovery, Release Management, SQL Databases, Enterprise Software Applications, Software Troubleshooting
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/d6e84145-cbc6-4008-bd91-2c4e7c8aa343/application-support-manager

## About the Role

* 7+ years in application support, production support, or related technology roles.
 * 3+ years of experience leading a technical or application-focused team.
 * Experience in a credit union, bank, or regulated financial services environment.
 * Experience with at least one of the core platforms: Jack Henry Symitar/Episys, Fiserv DNA, Corelation KeyStone, or FIS Horizon/Profile.
 * Strong knowledge of incident, problem, and change management processes.
 * Experience troubleshooting application, database, and integration issues.
 * Familiarity with SQL for investigating production issues.
 * Experience managing third-party software vendors.
 * Strong leadership, communication, and stakeholder management skills.
 * Ability to balance technical problem-solving with team leadership.
 * Willingness to work onsite as required.

Preferred Background

 * Experience with applications such as digital banking, loan origination, payments, CRM platforms, and document management systems.
 * Experience with fraud and risk applications, financial systems, and data integrations.

## Description

Job DescriptionKey Responsibilities

 * Lead a team of 2 Developers, 2 Business Analysts, and 2 Document Retention specialists.
 * Provide technical and operational guidance, including coaching, task prioritization, and performance management.
 * Ensure the availability and reliability of critical business applications.
 * Oversee the core credit union platform and related enterprise applications.
 * Act as an escalation point for complex production issues, ensuring timely resolution.
 * Manage application incidents, problems, service requests, and root-cause analysis.
 * Establish and monitor SLAs, support metrics, and application performance.
 * Coordinate application upgrades, patches, and system enhancements.
 * Partner with infrastructure and business teams to troubleshoot integration issues.
 * Guide development activities for application enhancements and integrations.
 * Oversee document retention processes, ensuring compliance and lifecycle management.
 * Manage third-party vendors, including escalations and technical coordination.
 * Support integrations between the core platform and other applications.
 * Develop and maintain support documentation, procedures, and standards.
 * Participate in change and release management to minimize production risk.
 * Identify opportunities to improve application stability and support processes.
 * Collaborate with business stakeholders to address application needs and priorities.
 * Ensure compliance with security, audit, and regulatory requirements.
 * Participate in disaster recovery and business continuity planning.