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# Desktop Support Engineer (Level 2) / Deskside Services Technicians

- **Company:** eTeam Inc
- **Location:** Helena, MT, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Virtual Private Networks (VPN), Remote Service Software, ServiceNow IT Service Management, Office365, Laptops
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/380b0227-d47a-4277-bd3b-5ed554fcb319/desktop-support-engineer-level-deskside-services-technicians

## About the Role

3 years of Experience as Deskside Support Specialist (hardware configuration & support)
Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
Prior experience troubleshooting utilizing remote support tools
Prior ServiceNow ticketing system experience
Ability to troubleshoot first call resolutions while being able to multitask hardware related issues
Prior experience in imaging workstations (desktops/laptops)
VPN and VDI support experience required
Support End-User projects supporting IT & business operations
Effectively work with cross functional teams to deliver on IT & business objectives
Support Installs, Moves, Adds, & Changes
Call center support experience, preferred
Prior inventory management of corporate assets required
Prior enterprise printer support required
Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
Ability to lift 25 lbs.