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# Desktop support Technician

- **Company:** Pyramid Consulting Inc.
- **Location:** Natrona Heights, PA, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, Desktop Computing, Information Technology Operations, Networking Basics, Peripherals, Laptops, CIS Benchmarks, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/09b20649-6465-471a-b359-6d4a7f6ffec6/desktop-support-technician

## About the Role

* Minimum 4 years of experience in:
 * Deskside IT Support
 * Field Support or Onsite IT Operations
 * Experience supporting enterprise or healthcare environments preferred.
 * Strong hands on experience with:
 * Windows desktops and laptops
 * Common peripherals and printers
 * Basic networking concepts
 * Remote support coordination tools
 * Familiarity with ITSM tools (preferably ServiceNow).
 * Ability to lift and move IT equipment safely.
 * Willingness to travel within assigned field region.
 * Flexibility for after hours or emergency support when required.
 * Adherence to organizational security and safety policies.
 * FUNCTION: Field / Deskside IT Support

## Description

Job DescriptionImmediate need for a talented Desktop support Technician. This is a 12 Months Contract opportunity with long-term potential and is located in Natrona Heights, PA (Onsite). Please review the job description below and contact me ASAP if you are interested., * The IT Deskside Support Engineer is fully accountable for:

 * Business Hours & Non-Business Hours On Call support required
 * Onsite incident and request execution quality
 * Physical device availability and readiness
 * Accurate asset tracking and lifecycle updates
 * Safe handling of equipment in clinical environments
 * Timely resolution of issues escalated from Service Desk
 * Clear communication with users, Service Desk, and resolver teams
 * Onsite Deskside & Field Incident Resolution
 * Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
 * Provide in person support for clinicians, nurses, researchers, and corporate staff.
 * Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
 * Troubleshoot and resolve:
 * Laptop and desktop failures
 * Boot, OS, driver, and performance issues
 * Peripheral connectivity and malfunctions
 * Ensure minimal downtime for users performing patient care or time critical activities.
 * Restore operational capability with speed and accuracy while maintaining safety.
 * IMAC & Deployment Services (Install, Move, Add, Change)
 * Perform full IMAC lifecycle activities, including:
 * New device deployments and refreshes
 * User onboarding and workstation setup
 * Physical moves and reconfigurations
 * Device replacements and upgrades
 * Coordinate installations with user availability and site access constraints.
 * Configure devices as per standards, images, and security baselines.
 * Validate post deployment functionality before handover to the user.
 * Ensure old or replaced assets are returned, secured, or disposed of correctly.
 * Hardware & Peripheral Support
 * Provide hands on support for:
 * Laptops and desktops
 * Monitors (single/multi display)
 * Printers (local and network)
 * Docking stations, keyboards, mice, accessories
 * Replace faulty components and coordinate warranty or vendor repairs where required.
 * Perform physical inspections to identify early hardware degradation risks.
 * Support clinical adjacent equipment were permitted under scope.
 * Ensure cleanliness, labelling, cabling discipline, and workstation safety.