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# Senior End User Support Specialist

- **Company:** Edgewater Federal Solutions
- **Location:** Albuquerque, NM, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Backup Devices, Cyber Security, System Configuration, Linux, Network Programming, Virtual Machines, Computer Networking Systems, System Availability, Information Technology, Network Server, Vmware
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-end-user-support-specialist-albuquerque-nm--0ea96739-b2be-4270-8327-4055bb4495dd

## About the Role

Help Desk, Help Desk, Mac Operating System, Linux Operating System, Computer Systems, Microsoft Windows System Administration, Mobile Technology, Root Cause Analysis, Identify Issues, Network Systems, * AS in relevant discipline plus minimum 5 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.

 * Must have an active DOE Q Clearance Minimum to Start or DoD Top Secret with Reciprocity, US Citizen, and be able to obtain an SCI Clearance
 * Must Be US Citizen

Required Skills

 * Excellent customer service and communication skills with customers, vendors, and database administrators and ability to work well in a collaborative team environment 100% onsite
 * Up to 50% of a given week may involve phone support (initial call intake, troubleshooting via phone, and ticket documentation)

Desired Skills:

 * Experience with Cyber Security interface and requirements
 * Windows System Administration in a large corporate environment, at least 2-4 years
 * Familiarity of Classified Network Application Request System (CNARS) process
 * Experience working with lab and tester-based systems, including unclassified and classified data backup solutions
 * Organized individual with self-driven to complete tasks
 * Familiar with VMware / Virtual Machine environment

## Description

* Administer and support Windows, macOS, Linux, mobile, and classified computing environments to ensure system availability, security, and performance.
 * Perform advanced troubleshooting, root cause analysis, and resolution of complex hardware, software, network, and system issues.
 * Install, configure, maintain, and upgrade workstations, servers, software, and telecommunications systems across multiple environments.
 * Manage system performance, capacity planning, patching, security controls, and business continuity processes to maintain operational effectiveness.
 * Develop technical requirements, specifications, and recommendations for hardware, software, and infrastructure solutions.
 * Evaluate and implement technology solutions that improve reliability, security, efficiency, and user productivity.
 * Administer enterprise infrastructure components, including servers, network devices, storage systems, and classified systems.
 * Analyze user and business requirements and translate them into scalable technical solutions aligned with organizational objectives.
 * Lead infrastructure projects through planning, implementation, testing, deployment, and operational support.
 * Create and maintain technical documentation, system configurations, operational procedures, and compliance records.
 * Provide technical leadership, mentorship, and knowledge transfer to team members and end users.
 * Drive automation, process improvement, and modernization initiatives to enhance service delivery and reduce operational risk.