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# OT Technician - IT SME

- **Company:** Cloudious LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Integration Architecture, Software Bug Management, Business Software, Cloud Computing, Databases, Middleware, Issue Tracking Systems, Log Analysis, SQL Databases, Data Streaming, Systems Integration, Enterprise Software Applications, Information Technology
- **Published:** October 29, 2026
- **Apply:** https://www.careerjet.com/jobad/us9d3441eb99afa33475a28f7285025ae8

## About the Role

* Bachelor's degree in engineering, Computer Science, Business, or related field.
 * 5+ years of experience in a shopfloor application SME.

Experience supporting enterprise or manufacturing-related applications.

 * Understanding of manufacturing systems such as MES
 * Ability to troubleshoot industrial networks and machine connectivity issues

Preferred Qualifications/ Skills

 * Experience supporting applications in manufacturing or industrial environments.
 * Understanding of systems such as MES, ERP, historians, or shopfloor digital applications.
 * Familiarity with databases, SQL queries, and log analysis for troubleshooting.
 * Knowledge of system integration concepts, APIs, middleware, or interface monitoring.
 * Understanding of communication between applications and cloud platforms.
 * Experience with ticketing tools and incident/problem management processes.
 * Ability to support testing, user acceptance validation, and release activities.
 * Strong analytical and problem-solving skills.
 * Experience in documenting requirements, support processes, and maintaining technical documentation.
 * Strong cross-functional coordination and stakeholder management skills.
 * Deep understanding of customer and business needs.
 * Ability to work on less defined issues requiring creative approaches and new perspectives.

## Description

* Participate in testing new features, bug fixes, and enhancements before deployment.
 * Ensure proper documentation of application configurations, support procedures, and known issues.

Integration & System Support

 * Support integration of applications with enterprise systems such as MES, historians, cloud platforms, or other digital tools.
 * Assist in monitoring data flow between connected systems and help resolve interface issues.
 * Work with technical teams to validate data accuracy, system performance, and application functionality.
 * Support implementation of new digital solutions, proof-of-concepts, and rollout initiatives.

User Support & Documentation

 * Provide end-user support, training, and guidance for business applications.
 * Create and maintain support documents, SOPs, knowledge articles, and user guides.
 * Track incidents, service requests, and enhancement requests through ticketing systems.
 * Ensure support activities are documented and communicated effectively to stakeholders.