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# Help Desk Manager

- **Company:** General Dynamics Information Technology
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Salary:** $97,968.0 - $126,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Biometrics, Identity and Access Management
- **Published:** October 29, 2026
- **Apply:** https://gdit.wd5.myworkdayjobs.com/External_Career_Site/job/USA-FL-Tampa/Help-Desk-Manager_RQ231392/apply

## About the Role

Bring your technology expertise and drive for innovation to GDIT. The Help Desk Manager must have:

 * Education: Bachelor of Arts/Bachelor of Science
 * Experience: 5+ years of related experience
 * Technical skills: Proficient with ITSM tools and ITIL, strong Windows, networking and identity management, and reporting skills for SLA and trend analysis
 * Security clearance level: TS/SCI
 * US citizenship required
 * Role requirements: Strong ITIL and ITSM tool experience. Ability to set, track and improve SLAs. Strong written and verbal communication. Continuous improvement mindset. Some travel required., Years of Experience

5 + years of related experience

 * may vary based on technical training, certification(s), or degree
Certification

CompTIA Security+ CE | CompTIA - CompTIA
Travel Required

Less than 10%
Citizenship

## Description

As a Help Desk Manager, the work you'll do at GDIT will be impactful to the mission. You will play a crucial role in frontline IT support running smoothly, driving quick resolutions and consistent service quality across the program.

 * Lead/Manage/Support the help desk team, providing day-to-day supervision and guidance.
 * Collaborate cross-functionally to ensure consistent, timely support across offices.
 * Improves resolution times, customer satisfaction, and process consistency across the help desk.
 * Experience with ServiceNow or similar ITSM platforms and monitoring tools such as SolarWinds, Splunk, or Microsoft SCOM, plus Windows and Active Directory administration including alert management, incident tracking and escalation procedures.