> Markdown version of [/jobs/ext/4004851-tier-1-it-support-technician](https://www.wearedevelopers.com/jobs/ext/4004851-tier-1-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 IT Support Technician - **Company:** HARTFORD BAKERY INC - **Location:** Murfreesboro, TN, United States - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Document Management Systems, Virtual Private Networks (VPN), Sage ERP, Microsoft Office, Networking Basics, Anti-Phishing, Microsoft SharePoint, Wi-Fi Technology, Internet Protocol Telephony, ServiceNow IT Service Management, Connectivity Problems, Tablet Computers, Computer Equipment, Information Technology, SAP MDG - **Published:** October 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=45bdc028a90b499d ## About the Role Required * High school diploma or equivalent. * Strong communication skills and a customer service mindset. * Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365. * Willingness to learn company-specific applications and devices (training provided) and to work hands-on in a production environment. Preferred * 6 months to 1 year of experience in a help desk or desktop support role. * Industry certifications such as CompTIA A+, Network+, or similar. * Coursework or a degree in Information Technology, Computer Science, or a related field. * Experience supporting iPads, Android tablets, or rugged scanners such as Zebra, including MDM tools such as SureMDM. * Exposure to ERP systems (Sage X3 or similar) and VoIP phone systems (3CX or similar). * Experience working in a manufacturing, food production, or warehouse environment., All candidates must successfully complete a background check, drug test and reference check for further consideration. ## Description We are seeking a motivated, user-focused Tier 1 IT Support Technician to join our IT team in Murfreesboro, TN. This entry-level role is the first line of support for office, production, and warehouse staff across our locations, covering computers, printers, phones, Microsoft 365, and the production and warehouse devices that keep our bakeries running. Support is provided by phone, remote tools, and in person on the production floor. Experience with our specific systems is not required; training is provided., * Provide first-level support for hardware, software, and connectivity issues for office, production, and warehouse staff at each location. * Perform password resets and account unlocks following identity verification procedures. * Help users with VPN and MFA sign-in issues and suspected phishing. * Assist users with Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint) and Windows 10/11 issues. * Resolve basic network and Wi-Fi connectivity problems. * Resolve common printer issues, including supplies, jams, print queues, and driver reinstalls. * Support bakery production scales and the PRIMS scale software, escalating hardware and configuration problems as needed. * Troubleshoot bakery iPads and sales Android tablets, including app issues, Wi-Fi, device swaps, and resets. * Support handheld scan guns locked down to specific applications, including scanning, app access, Wi-Fi, battery, and reset issues. * Support warehouse scanning users with login issues, label printers, and creating or deactivating operator accounts per documented procedures. * Provide basic phone system support for desk phones, softphones, and floor and paging phones, including connectivity, voicemail PIN resets, and call issues. * Provide first-level support for ERP access and printing issues, escalating functional questions to the appropriate team. * Assist users with document scanning and access in the document management system. * Support onboarding and offboarding, including workstation, account, and device setup and equipment collection. * Log and track all requests in the IT ticketing system, following documented procedures for resolution and escalation. * Maintain clear, professional communication with users and escalate complex issues to other IT team members., * Combination of office and bakery production floor environments, with occasional need to travel between departments or locations (6-hour maximum distance). * Position may require occasional lifting of equipment (up to 50 lbs). * Work on the production floor requires following food safety and GMP practices, including required protective equipment (e.g., hairnets, no jewelry) and exposure to noise, heat, and cold temperatures. * Typical business hours with flexibility based on support needs. * On-call availability required as part of a rotating schedule, including evenings and weekends as needed.