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# IT Support Specialist

- **Company:** Faraday Future
- **Location:** El Segundo, CA, United States
- **Experience:** Expert
- **Salary:** $66,560.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Data Analysis, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Online Services, Information Retrieval, Information Technology Operations, Knowledge Management, Microsoft Office, Microsoft Software, Microsoft Solutions Framework, Network Monitoring, Operational Data Store, Microsoft Copilot, Azure Machine Learning, System Software, Traffic Analysis, Enterprise Data Management, Faraday, Reliability of Systems, Information Technology
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-el-segundo-ca--55bd0f72-93d7-4463-941c-e18a07248e14

## About the Role

Technical Support, Emerging Technology, Human Interaction, Customer Satisfaction, Technical Support, Customer Support/Service, Help Desk, Maintenance Services, Problem Solving Skills, IT Service Management (ITSM), * Bachelor's Degree in Computer Science, Computer Information Systems or a related field

 * 6+ years IT experience working as an IT Support Specialist
 * Self-driven and highly passionate about customer-service orientation and providing excellent service
 * Familiar with standard IT Service Desk department concepts, best practices, and procedures
 * Experience with IT Service Desk and remote-control software
 * Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
 * Experience in Office 365, Mobile Device Management, and Active Directory
 * Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
 * Proven analytical and problem-solving abilities
 * Experience working in a team-oriented, collaborative environment
 * Strong written and verbal communications skills
 * Strong documentation skills
 * A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
 * A penchant for multi-tasking and self-starting
 * A true sense of determination… and hopefully a sense of humor, * Experience using AI-assisted infrastructure and network monitoring tools to detect anomalies, accelerate troubleshooting, and improve system reliability and performance
 * Ability to apply AI tools to automate routine network and infrastructure tasks (e.g., log/traffic analysis, health checks, script generation, release validation)
 * Strong understanding of secure and responsible AI usage, including validation of AI-generated outputs and protection of operational data

IT Microsoft Product Expert

 * Experience leveraging AI capabilities within the Microsoft ecosystem (e.g., Microsoft Copilot, Power Platform AI, Azure AI services, intelligent automation tools)
 * Ability to design and implement AI-enabled Microsoft solutions for workflow automation, collaboration, reporting, analytics, and knowledge management
 * Strong understanding of AI governance, enterprise data security, and compliance within Microsoft environments, including validation of AI-generated outputs

IT Infrastructure Director

 * Experience using AI-driven IT operations and service desk tools to improve ticket triage, incident resolution, knowledge retrieval, and end-user support
 * Ability to use AI assistants to automate system administration, support workflows, reporting, and documentation
 * Strong understanding of responsible AI practices, including confidentiality, data privacy, and validation of AI-generated outputs

## Description

* Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
 * Documents resolution of incidents and service request in the IT Service Desk Management system
 * Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
 * Support client system standards and security policies under the direction of management
 * Track and maintain IT asset inventory
 * Install and configure client systems and applications
 * Maintain positive relationships with Faraday Future staff