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# Technical Support Specialist I - WashU IT

- **Company:** Inc Washington
- **Location:** Clayton, NC, United States
- **Experience:** Experienced
- **Salary:** $18,720
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Systems Integration, Computer Networking Systems, Information Technology
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-specialist-i-washu-it-clayton-nc--28cc27e4-f8dd-43ca-8f32-c763a2f78231

## About the Role

Technical Support, Desktop PC, Computer Systems, Desktop Administration, Operating Systems, Technical Support, Establish Priorities, Support Documentation, Problem Solving Skills, Software Installation, * Ability to work on call.

 * Ability to travel to on- and off-campus locations.

Physical Effort

 * Typically sitting at a desk or table.
 * Repetitive wrist, hand or finger movement (PC typing)., High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:
No specific certification/professional license is required for this position.

Work Experience:
Providing Desktop Support In An Enterprise Environment (2 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position., WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles., No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

## Description

Under moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard enterprise office technologies to effectively support customer technical needs., * Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1.

 * Service desk: Collaborates with higher-level technical areas on planning and issue resolution. Prioritizes workload to appropriately respond to customer needs and demands. Acts as a liaison between customers and senior technical staff.
 * Project facilitation: Completes tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
 * Performs other duties as assigned.