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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - New York - **Company:** SOKIN, LLC - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $130,000 - $140,000 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Systems Integration, Enterprise Software Applications, Api Design, Marketplace - **Published:** October 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a052b01cb70cbce5 ## About the Role Experience & Background * 5+ years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments * Proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion * Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities * Stakeholder management experience managing relationships with technical stakeholders, and C-level executives * Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products preferred Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. ## Description As a key member of the Product function, the Implementation Manager is responsible for coordinating cross-functional teams to guide embedded clients (NeoBanks, Marketplaces, Payroll companies) through implementations. This role combines project management excellence, API implementation coordination, and relationship management to ensure our most complex partnerships achieve exceptional outcomes while building repeatable processes for future growth. In this role, you'll work alongside Product Managers, Partnership Managers, and dedicated specialists from Operations and Compliance to deliver world-class implementation experiences., Project Orchestration Cross-functional Team Coordination: Coordinate a bespoke Implementation team made of individuals from Sokin Sales, Product, Engineering, Compliance, and Operations teams, based globally, throughout the implementation lifecycle, ensuring clients' onboarding and operating experience is fast and easy Implementation Planning: Create and maintain implementation plans with clear deliverables, timelines, owners, and dependencies for both Sokin and client teams, driving accountability and momentum Stakeholder Alignment: Facilitate appropriate meetings and communication channels to ensure all teams remain aligned on priorities, timelines, and evolving client expectations Resource Coordination: Work with department leads to align cross-team resources across multiple concurrent implementations, managing competing priorities and ensuring optimal team usage and efficient implementation pipelines. Client impact analysis: Gather data around expected client impact (volume projections, expected response times etc) and share with product and engineering as contributions to the product prioritisation and planning process Risk Management Proactive Risk Identification: Continuously assess and document implementation risks including technical, commercial, regulatory, and operational threats to successful delivery Escalation Management: Establish clear escalation paths and proactively escalate blockers to appropriate stakeholders before they impact timelines, ensuring rapid resolution and maintaining implementation momentum Issue Resolution Leadership: Lead cross-functional issue resolution efforts, bringing together the right expertise and decision-makers to unblock progress and prevent recurring problems Implementation Reviews & Handoff Success Criteria Validation: Collaborate with client teams to define clear, measurable acceptance criteria for the implementation and ensure all requirements are met before go-live Go-Live Coordination: Orchestrate go-live activities across all teams, providing immediate post-launch support and monitoring to ensure smooth transition to production for the client Handoff Execution: Execute structured handoffs to ongoing support teams with documentation, knowledge transfer sessions, and transition planning Post-Implementation Review: Conduct thorough lessons learned sessions with internal teams to capture improvement opportunities and celebrate successes Process Improvement Journey Process Documentation: Create, maintain, and continuously improve detailed process documentation for embedded client implementation journeys Process Optimization: Analyze implementation data, client feedback, and team insights to identify bottlenecks, inefficiencies, and opportunities for process enhancement Cross-team Feedback Integration: Collect, synthesize, and act upon feedback from all internal teams based on implementation experiences and client interactions