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# Site Reliability Engineer Lead

- **Company:** Bank of America
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $125,300.0 - $167,900.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Bash Shell, Cloud Computing, Linux, DevOps, Python (Programming Language), Windows Servers, Windows PowerShell, Reliability Engineering, Software Engineering, Systems Integration, Scripting, Google Cloud, System Availability, Software Troubleshooting, Containerization, Kubernetes, Information Technology, Splunk, New Relic (SaaS), Appdynamics, Dynatrace, Docker, Pagerduty, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/site-reliability-engineer-lead-charlotte-nc--5c43a199-dcf1-44ae-9777-b399e6f6c8a0

## About the Role

Reliability Engineering, Leadership, Career Development, Military, Talent Management, High Availability, Administrative Skills, Performance Management, Problem Solving Skills, Data Collection, * 2+ years of experience supporting Dynatrace or similar APM platforms (AppDynamics, New Relic, etc.)

 * Strong understanding of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components
 * Experience with deploying and managing monitoring agents on Linux and Windows servers
 * Familiarity with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker)
 * Proficient in troubleshooting application and infrastructure performance issues using Dynatrace
 * Experience with integrating Dynatrace with ITSM, alerting, and automation tools (e.g., ServiceNow, Splunk, PagerDuty)
 * Strong scripting skills (PowerShell, Bash, Python) are a plus
 * Excellent communication, documentation, and collaboration skills

Desired Qualifications:

 * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
 * Dynatrace Associate or Professional certification
 * Experience with synthetic monitoring, log monitoring, and custom metric ingestion in Dynatrace
 * Knowledge of ITIL processes and incident management best practices

Skills:

 * Automation
 * Collaboration
 * Influence
 * Production Support
 * Result Orientation
 * Analytical Thinking
 * Application Development
 * Architecture
 * Solution Design
 * Stakeholder Management
 * Adaptability
 * DevOps Practices
 * Project Management
 * Risk Management
 * Solution Delivery Process

## Description

* The ideal candidate will be responsible for the administration, support, and optimization of the Dynatrace monitoring platform, ensuring high availability and performance of our application and infrastructure monitoring solutions
 * Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades
 * Monitor the health and performance of the Dynatrace environment and proactively resolve issues
 * Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection
 * Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage
 * Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements
 * Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps
 * Stay current with Dynatrace product updates, best practices, and new features
 * Participate in on-call rotation and provide after-hours support as needed