> Markdown version of [/jobs/ext/4008627-manager-application-development-gss](https://www.wearedevelopers.com/jobs/ext/4008627-manager-application-development-gss). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Manager - Application Development, GSS

- **Company:** BDP International
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Portfolio Management, Databases, Middleware, Scrum Methodology, Software Engineering, Systems Integration, File Transfer Protocol (FTP), Enterprise Integration, Servicenow, IBM Sterling Suite
- **Published:** October 29, 2026
- **Apply:** https://bdpinternational.mua.hrdepartment.com/hr/ats/Posting/view/8864

## About the Role

Bachelor's Degree, * Proven experience transitioning application support into a global or enterprise service desk / ITSM model (ServiceNow preferred), including defining Tier 1/2/3 boundaries and operating-level agreements

 * Proven experience leading production support for business-critical, integration-heavy application environments, * Experienced in managing technical teams that mix employees and contractors (8+ years in application development/IT, including 3+ years in management)
 * Experienced in delivering application portfolio consolidation, modernization or legacy retirement
 * Proficient in Agile delivery practices, backlog management and release governance
 * Knowledgeable in integration technologies, including APIs, EDI, file-based integrations (SFTP/FTP) and middleware
 * Calm and decisive when managing production incidents
 * Able to communicate clearly, both verbally and in writing, with technical teams, business stakeholders and senior leadership
 * Able to produce and enforce excellent documentation, including runbooks, support matrices and knowledge articles

Familiarity with:

 * Transportation, logistics, freight payment/audit, TMS or rating/pricing systems
 * EDI transaction sets (204, 210, 214, 990) and IBM Sterling or similar middleware
 * Shared-services or multi-business-unit IT environments
 * Enterprise integration standards and API-led integration approaches

## Description

The Manager - Application Development, Global Shared Services leads development and support for a portfolio of business-critical applications utilizing Microsoft stack within AWS cloud environment. The initial portfolio supports the Surface/TBL transportation business, including freight payment, transportation management, customer portals, pricing/rating, and the EDI and API integrations that connect BDP with carriers and customers. Scope may expand to other shared-services applications over time.
Exemption Type
Exempt (Salaried), * Own production stability, availability and support for the Global Shared Services application portfolio, including incident escalation, Sev 1 response and problem management for recurring issues

 * Lead the transition of Tier 1/2 application support to BDP's global support organization, including transition planning, knowledge transfer, runbooks, knowledge articles, escalation criteria and operating-level agreements
 * Define and own the Tier 3 support model, including named primary and backup owners for each application, after-hours coverage and contractor support scope, so that no application depends on a single individual
 * Deliver the established portfolio consolidation plan, managing milestones, dependencies and risks, and making sure application retirements reduce the support burden
 * Lead and develop technical leads, developers and contractors; build depth in the team through cross-training, succession planning and capacity planning
 * Manage contractor and vendor performance, scope, deliverables and statements of work
 * Partner with business stakeholders on priorities, UAT and communication; report portfolio health, support performance and risk to IT leadership
 * Coordinate with global infrastructure, network, database, security, integration and service-management teams, including moving Surface-specific infrastructure dependencies into enterprise support where appropriate
 * Uphold security, compliance, change control and financial-system controls across the portfolio, * Lead developers and contractors supporting the Global Shared Services application portfolio
 * Run incident escalation and Sev 1 response for portfolio applications, and drive root-cause analysis and permanent fixes for recurring issues
 * Plan and carry out the Tier 1/2 support transition to the global support team, and track resolution times, escalation volumes and recurring problems
 * Maintain support matrices, escalation paths, on-call and after-hours coverage, and runbooks for all production-critical applications
 * Manage delivery of consolidation plan milestones and report progress to the Director and business stakeholders
 * Oversee sprint planning, backlog prioritization, release coordination and delivery risk across internal and contractor teams
 * Review technical designs and production-readiness, working with the technical leads
 * Coordinate with infrastructure, network, database, security and integration teams on dependencies, changes and incidents
 * Hold regular operational reviews and stakeholder updates
 * Develop succession plans and cross-training so that knowledge and support capability are not concentrated in one individual