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# IT Systems Engineer

- **Company:** Forefront Solutions, Inc.
- **Location:** Clarksville, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Automatic Call Distributor, Active Directory, Interactive Voice Response, Microsoft Azure, VoIP, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Local Security Policy, Windows Servers, Network Architecture, Network Diagrams, Routing, Remote Access Technology, Cloud Services, TCP/IP, Virtual Local Area Networks, Virtual Machines, Virtualization Technology, Software Vulnerability Management, Backup and Restore, Windows Desktop, Internet Protocol Telephony, Firewalls (Computer Science), Information Technology, Network Support, Fortinet, 3-tier Architectures, Network Server, Cisco, Vmware
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/12bbbfea-e334-4856-8c72-c6a320adecc4/it-systems-engineer

## About the Role

High school diploma or equivalent required; associate's or bachelor's in IT/CS or related field preferred.

 - 2-5+ years of hands-on IT support experience (help desk, systems, or network support).

 - MSP / multi-client experience strongly preferred.

 - Strong working knowledge of:

 - Windows desktop and server OS

 - Active Directory, DNS, DHCP, Group Policy

 - Microsoft 365 administration

 - Networking (TCP/IP, VLANs, routing, firewalls, VPNs, wireless)

 - Backup technologies and DR concepts

 - Experience with:

 - Virtualization (Hyper-V, VMware)

 - Asterisk-based PBXs and SIP trunking

 - Endpoint protection and other security tools

 - Proven ability to troubleshoot and resolve complex, multi-layered issues.

 - Strong customer service, communication, and documentation skills.

 - Ability to manage multiple priorities with minimal supervision; high integrity and attention to detail.

 - Valid driver's license and reliable transportation for onsite client work.

 - Preferred certifications (not required):

 - CompTIA A+, Network+, Security+

 - Microsoft (Microsoft 365, Azure, Windows Server)

 - Network (CCNA, Fortinet NSE) and/or VoIP/PBX certs

## Description

Forefront Solutions is looking for an IT Systems Engineer II to provide advanced remote and on-site support for our managed clients. This is a mid-level role for someone comfortable owning complex tickets, administering servers and networks, supporting Microsoft 365 and VoIP, and helping deliver infrastructure projects in an MSP environment.

You'll act as a Tier 2 / early Tier 3 escalation point, lead small-to-medium projects, and mentor Level I technicians while building toward a senior engineer (Level III) path.

What You'll Do

 - Provide advanced remote and onsite support in line with SLAs, owning a queue of higher-complexity tickets and documenting thoroughly.

 - Act as Tier 2 / early Tier 3 escalation for issues involving:

 - Servers and virtual machines

 - Network infrastructure and connectivity

 - VoIP platforms and call flows

 - Microsoft 365 and cloud services

 - Line-of-business applications

 - Implement and support network infrastructure:

 - Switching, VLANs, routing, wireless, QoS

 - Firewalls, VPNs, site-to-site links (e.g., OPNsense, Cisco, Ubiquiti, Aruba)

 - Install, configure, and maintain servers and core services (AD, DNS, DHCP, file/print); perform regular maintenance, patching, and firmware updates.

 - Deploy and support VoIP systems (Asterisk-based PBXs such as Sangoma FreePBX, SIP trunks, IP phones), including call routing, IVRs, queues, and voicemail.

 - Administer Microsoft 365, Active Directory, and virtualization (Hyper-V/VMware), including permissions, licensing, security settings, GPOs, and migrations.

 - Monitor and manage backup systems, perform test restores, and support DR planning/testing and real recovery events.

 - Support security initiatives: patching, vulnerability remediation, malware response, and hardening of servers, network devices, and cloud resources.

 - Own technical work for small-to-medium projects (network upgrades, VoIP deployments, migrations, VPN/remote access) and help scope BOMs, timelines, and risks.

 - Create and maintain documentation (network diagrams, configs, SOPs, runbooks) and contribute to internal knowledge base and process improvements.