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# Tier 1 Workforce Helpdesk Technician

- **Company:** Vsg Business Solutions
- **Location:** Tysons, VA, United States
- **Experience:** Experienced
- **Salary:** $41,600 - $62,400
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Desktop Computing, Microsoft Office, Networking Basics, Software Engineering, Diagnostic Tools, Guidewire PolicyCenter, Computer Equipment
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/tier-1-workforce-helpdesk-technician-tysons-va--19940a2c-ce3f-41d2-a826-f95488cc78a7

## About the Role

Help Desk, Technical Support, Problem Solving Skills, Customer Support/Service, Order/Customer Fulfillment, Laptop PC, Desktop PC, Mobile Devices, Fax Machines, Printers, Demonstrate professionalism, a positive attitude, and a polished appearance when representing the Workforce Technology Team.

 - Work collaboratively as part of a team, while also being able to operate independently.
 - Stay organized, detail-oriented, and adaptable to changing priorities.
 - Willingness to learn, be patient during onboarding, and proactively ask questions.
 - Position is on-site, with standard hours (9-5), and may lead to full-time conversion after contract period.
 - Candidates must live within a reasonable commuting distance.
 - Minimum qualifications: Associate's degree preferred, 2-3 years' IT customer service experience, strong knowledge of Windows/iOS/Microsoft Office/personal computer hardware, and basic networking knowledge.
 - Experience supporting executives/senior leadership and AV meetings is highly desirable.

## Description

Provide high-quality IT customer service by fulfilling requests and resolving technical problems.

 - Respond promptly and professionally to technical support requests, aiming for immediate resolution when possible.
 - Install, upgrade, and decommission IT equipment, including laptops, desktops, printers, fax machines, and mobile devices.
 - Adhere to established team policies, processes, and procedures.
 - Offer technical support and assistance for both hardware and software to end-users.
 - Troubleshoot and resolve routine hardware/software issues using diagnostic tools; escalate complex problems appropriately.
 - Image and configure workstations according to standard operating procedures.
 - Provide specialized technical support for board members and executives as needed.
 - Occasionally provide hands-on support to other departments during implementations and problem-solving situations.
 - Accurately document and update incidents, requests, and problems in the management system.
 - Participate in on-call support rotations as assigned.
 - Deliver AV meeting and event support, ensuring successful conference room setups.
 - Maintain strong customer service, interpersonal, and communication skills.