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# Computer Support Specialist

- **Company:** MOXIEIT INC.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Cyber Security, Information Systems, Issue Tracking Systems, Network Troubleshooting, Peripherals, Computer Equipment, Information Technology, User Administration
- **Published:** October 29, 2026
- **Apply:** https://www.careerjet.com/jobad/usc3fd99de23a16ea7470fb6c2f59e14ad

## About the Role

Minimum 2 years' experience in Information Technology and Customer Service.

 - Associate's or Bachelor's degree in computer science, IT, information systems, management systems, or cybersecurity.
Required Skills and Abilities:

 - Strong technical knowledge of computer hardware, software, operating systems, and networks.
 - Analytical and logical reasoning for effective problem-solving.
 - Excellent verbal and written communication skills for explaining technical concepts to non-technical users.
 - Strong customer service orientation with patience and empathy.
 - Good organizational, task management, and prioritization skills.
 - Ability to work under pressure and adapt to a fast-paced environment.

## Description

Provide technical assistance to users via phone, email, chat, or in-person.

 - Monitor and manage support tickets in the JIRA ticketing system.
 - Install, set up, and configure new hardware, software, and peripherals.
 - Diagnose and resolve hardware, software, and network issues for end-users.
 - Document technical problems, resolutions, and create user guides.
 - Perform additional IT support duties as assigned.