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# Electrical Technical Support Specialist

- **Company:** REQ Solutions
- **Location:** Shelton, CT, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Computer Literacy, Datasheets, Microsoft Office, SAP ERP, Software Tools, Salesforce.Com
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/a3d7fc25-64be-45ed-905b-c00b9af9693f/electrical-technical-support-specialist

## About the Role

* Bachelor of Science and/or Technical school graduate preferred, Diploma or GED required.
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 * 5+ years experience in the wiring device industry will be considered.
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 * Hands-on electrical experience either within the wiring device industry or as an unlimited licensed electrician familiar with wiring applications is desirable.
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 * The person should show good mechanical aptitude, be fluent in both spoken and written English and show a tendency to be creative in problem solving. Good communication skills via email and phone is a must.
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 * The candidate should be computer literate with strong understanding of Microsoft programs. SAP experience is preferred, Salesforce experience is a plus.
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## Description

* Answer inquiries relative to Company Wiring products and their applications received by phone, email and/or fax.
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 * Provide engineering drawings, installation instructions and wiring diagrams as requested.
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 * Assist Product Marketing and Engineering by reviewing new/modified designs relative to ease of installation, product compatibility and other technical matters as necessary.
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 * Assist Product Managers and Engineering in their development of catalogs, data sheets, installation instructions and other forms of both printed and electronic literature for new or redesigned products.
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 * Troubleshoot wiring and applications with end users, electricians and engineers.
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 * Provide competitive cross references.
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 * Maintain and update online tools and product information on internal and external websites.
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 * Maintain files on codes, standards (both UL/CSA) data on federal specifications, trade compliance and environmental inquiries as applicable.
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 * Provide assistance and feedback to Quality regarding any reported product issues.
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 * Assist in other functions, projects, training etc. as required.
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