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# IT Desktop Administrator II

- **Company:** Axis Residential
- **Location:** Spokane, WA, United States
- **Experience:** Experienced
- **Salary:** $66,560.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Software Applications, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Azure Active Directory, TCP/IP, Microsoft InTune, Information Technology, Patch Management, Casper Suite, Build Process, Laptops, User Accounts
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/69df4402-e75e-4f0a-a54d-1dead3d0daab/it-desktop-administrator-ii

## About the Role

* Must be a team player who takes a "we over me" approach to building and sustaining relationships with others.
 * Must be determined, ambitious, and self-motivated.
 * Associate's degree in Information Technology or Computer Science preferred, High School Diploma or equivalency certificate required.
 * 4-6 years of experience in desktop administration, desktop support, or similar IT support role.
 * Strong knowledge of Windows 11 administration; basic familiarity with macOS a plus.
 * Experience with Microsoft 365 administration and common productivity/collaboration tools.
 * Hands-on experience with endpoint management tools (e.g., Intune, SCCM, or similar).
 * Working knowledge of Active Directory, group policy, and basic networking (TCP/IP, DNS, DHCP, VPN).
 * Experience with endpoint management tools (Intune, SCCM, JAMF, or similar) preferred.
 * Familiarity with security best practices, endpoint protection, and patch management preferred.
 * Relevant certifications (CompTIA A+, Network+, Microsoft certifications, ITIL) are a plus.
 * Excellent communication skills; must be proficient in speaking, reading, and writing in English.
 * Strong customer service orientation and ability to communicate clearly with non-technical users.
 * Solid troubleshooting skills and ability to prioritize and manage multiple tasks.
 * Valid driver's license and insured, operable vehicle.

## Description

We are hiring for an IT Desktop Administrator II to join our growing team in Spokane, WA (this is an in-office position). The Desktop Administrator II will be responsible for managing, maintaining, and supporting the organization's end-user computing environment, including workstations, laptops, peripherals, and related software and services. In this role, you will ensure reliable, secure, and efficient operation of end-user devices and provides escalated support to resolve complex desktop issues.

 * Install, configure, and maintain Windows/macOS desktops, laptops, and mobile devices.
 * Deploy, update, and support standard desktop applications (Microsoft 365, collaboration tools, antivirus, etc.).
 * Manage user accounts, groups, and permissions in Active Directory/Azure AD and related identity platforms.
 * Monitor and manage endpoint security tools (antivirus, EDR, disk encryption, patching).
 * Package and deploy software and updates using tools such as SCCM, Intune, or similar endpoint management platforms.
 * Maintain and document desktop images, build processes, and deployment standards.
 * Troubleshoot and resolve Tier 1/ Tier 2 desktop, printer, and peripheral issues, escalating to system/network teams when needed.
 * Support remote users, VPN, and secure remote-access solutions.
 * Maintain asset inventory for end-user hardware and software, including lifecycle management and replacement planning.
 * Create and maintain documentation, knowledge base articles, and end-user guides.
 * Collaborate with team members to implement and enforce IT policies and standards.
 * Participate in IT projects such as OS refreshes, software rollouts, and technology upgrades.
 * Participate in on-call rotation and provide support during maintenance windows or critical incidents as required.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.