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# Customer Service Representative SAP Order Entry

- **Company:** On Board Companies
- **Location:** Auburn Hills, MI, United States (Remote available)
- **Experience:** Starter
- **Salary:** $49,234.0
- **Contract:** Temporary contract
- **Skills:** SAP (Applications), SAP R/3
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/eaee1ebf-8064-491f-8861-1aa02a1210a4/customer-service-representative-sap-order-entry

## About the Role

* Work location must be Auburn Hills, Michigan.
 * High school diploma required; college degree preferred.
 * Experience with SAP R/3 or an equivalent system.
 * Previous order entry experience.
 * Previous customer service experience.
 * Ability to work a hybrid schedule of four days in the office and one day working from home. Schedule is subject to change based on company requirements.

## Description

The Customer Service Representative (CSR) is responsible for managing the complete order management process, from initial order entry through product delivery for assigned accounts. This role requires a customer-focused mindset, strong communication skills, and the ability to collaborate with customers and internal and external partners to ensure excellent customer satisfaction., * Manage customer engagement and order processing from order entry through product delivery.

 * Perform SAP transactions, including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoicing.
 * Build strong working relationships with commercial team partners to exceed customer expectations.
 * Analyze customer ordering patterns to anticipate needs.
 * Serve as a liaison for customers regarding administrative and technical matters, including EDI, Capture, and My DuPont.
 * Respond to customer inquiries and complaints promptly and professionally.
 * Review daily reports, including open orders, returns, SAP blocks, and promise/failure reports, to proactively identify and resolve issues.
 * Demonstrate flexibility and adaptability in a dynamic, fast-paced team environment.
 * Take ownership of customer issues and drive timely resolutions.
 * Investigate and resolve customer disputes by collaborating with customers, credit teams, and sales representatives.
 * Make decisions regarding customer returns following quality complaints within assigned Delegation of Authority (DOA) limits.
 * Communicate relevant customer information to the account manager, including forecasts, new projects, and organizational changes.