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# Information Technology_USA - USA_Engineer job in Jacksonville

- **Company:** Real Soft Inc.
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Linux, Issue Tracking Systems, Network Troubleshooting, Enterprise Messaging Systems, Microsoft Office, Windows Remote Assistance, ServiceNow IT Service Management, Information Technology, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://jobs.diversity.com/career/2547332/information-technology_usa-usa_engineer-florida-fl-jacksonville

## About the Role

Competencies: Office 365 Administration, Windows 11, Desktop Management - Infrastructure Services (IS), Experience Required[RATE REDACTED]years (preferred warehouse IT support environment), Education (preferred but not mandatory): Associate's, bachelor's degree in computer science or a related field, or technical diplomas or certifications

3 to 4 years of experience in a warehouse environment, executing most, if not all, of the essential duties and functions listed, and possessing the requisite knowledge, skills, and abilities necessary for the job, including the physical requirements.

## Description

Hardware support (RF scanners, printers, PCs, mobile devices, etc.)
Networking, security, messaging platforms
Windows & Linux OS
ServiceNow ticketing and IT service delivery

Working Shifts:
1 Resource:
o Monday to Friday - Night Shift - Coverage window: 16[RATE REDACTED]:30

Roles and Responsibilities:
&bull Job requires worker to be on-site being dependable and reliable
&bull Travel to other locations within a 2-hour driving radius for support and project purposes, when remote assistance is not feasible.
&bull Identify, troubleshoot, and resolve hardware issues, user access problems, and internal application or networking issues before escalation.
&bull Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements.
&bull Coordinate the on-site computing equipment inventory with active knowledge of device usage and purposes.
&bull Develop partnerships with Operations to understand the business activities, both current and future, to advise on and contribute to the enhancement of technology best practices.
&bull Respond to IT service phone calls, emails, and IMs promptly.
&bull Adhere to IT policies and processes, following best practices in technical support and customer service, and provide training to end users when required.
&bull Perform other duties as assigned.

Physical Demands:
While performing the duties of this role, the employee is frequently required to use their hands to handle or feel objects, tools, or controls, and to talk and hear. The role necessitates standing, walking, reaching with hands and arms, as well as stooping, kneeling, crouching, or crawling. The employee must possess the ability to lift and/or move objects weighing up to 50 pounds. Specific vision requirements for this job include close vision, distance vision, and peripheral vision. The noise level in the warehouse environment can be loud, and quiet in other settings.