> Markdown version of [/jobs/ext/4009766-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/4009766-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Engineer

- **Company:** TEKSYSTEMS INC.
- **Location:** Martinez, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, User Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Network Connections, User Environment Management, Wireless Networks, Network Switches, Software Troubleshooting, Information Technology
- **Published:** October 29, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/martinez/dabb9166-77d1-4ae4-afea-d4acc8cea2b4

## About the Role

* 3+ years of desktop support and/or help desk experience.
 * Strong experience supporting Windows 10 and Windows 11 environments.
 * Hands-on experience troubleshooting hardware, software, and peripheral devices.
 * Experience managing tickets in a high-volume support environment.
 * Knowledge of laptop imaging, deployment, and migration processes.
 * Experience supporting MFA, user account administration, and common authentication issues.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to provide a high-touch, white-glove support experience., * Experience troubleshooting network connectivity and infrastructure-related issues.
 * Exposure to switches, wireless networks, VPNs, and basic networking concepts.
 * Previous experience as a high level Desktop Support Technician or Junior-to-Mid Level Network Engineer.
 * Experience supporting large-scale hardware refreshes, operating system upgrades, and enterprise IT projects.

Top Skills

 * Desktop Support
 * Help Desk Support
 * Windows 10 / Windows 11
 * Hardware & Software Troubleshooting
 * Imaging & Deployment
 * MFA Support
 * Network Connectivity Troubleshooting
 * Customer Service
 * Technical Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Communication
Authentications
Desktop Support
Customer Service
Network Switches
Technical Issues
Operating Systems
Help Desk Support
Wireless Networks
Business Valuation
Microsoft Windows 10
Full Stack Development
Wireless Communications
Network Troubleshooting
Business Transformation
Hardware Troubleshooting
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving), We are looking for an experienced Desktop Support / Help Desk Technician to join a fast-paced IT team. This role will support a growing end-user environment by resolving technical issues, managing device deployments, and assisting with Windows upgrades and day-to-day support requests. The ideal candidate is customer-focused, highly responsive, and comfortable working across desktop, help desk, and basic network troubleshooting responsibilities., * Provide Tier 1/Tier 2 desktop and help desk support for end users.

 * Troubleshoot hardware, software, operating system, and peripheral issues.
 * Support Windows 10 and Windows 11 environments, including upgrades and migrations.
 * Assist with laptop deployments, imaging, configuration, and user onboarding.
 * Handle password resets, MFA-related issues, account support, and access requests.
 * Support mobile device deployments, upgrades, and troubleshooting.
 * Manage and resolve tickets while maintaining excellent customer service standards.
 * Diagnose and troubleshoot network connectivity issues, including wired, wireless, and VPN-related problems.
 * Assist with IT projects, technology refreshes, and device rollout initiatives.
 * Document issues, resolutions, and procedures within the ticketing system.