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# Desktop Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Needham, MA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $83,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Software Applications, Microsoft Online Services, System Configuration, Windows Search, Office Suite, Microsoft Copilot, Microsoft SharePoint, Software Engineering, Software Licensing, Enterprise Software Applications, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ma/needham/831a0ab0-cb15-4b91-ac5a-f21ad984e0b1

## About the Role

· Degree or diploma in Computer Science, Information Technology or similar field.

· 2-3 years of experience or equivalent in education and experience.

· Aptitude for troubleshooting complex technical problems.

· Proficiency in working with and configuring Microsoft Windows Desktop OS, Active Directory, and Group Policy.

· Expertise in the use and management of Microsoft Teams, SharePoint, and other M365 apps/services.

· Experience with Microsoft cloud management tools such as Entra ID and Intune.

· Outstanding customer service skills both in-person and remotely via phone/chat support.

· Excellent written and oral communication skills with the ability to explain technical concepts to non-technical audiences.

· Experience with ServiceNow and ITIL processes is preferred.

· Experience with Copilot or other AI tools is a plus.

· Ability to work overtime onsite for events or infrastructure support., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Management
ServiceNow
Group Policy
Microsoft 365
Windows Search
Microsoft Teams
Customer Service
Computer Science
Active Directory
Cloud Management
Technical Issues
Operating Systems
Computer Hardware
Computer Upgrades
Video Conferencing
Peripheral Devices
Business Valuation
Inventory Management
Microsoft SharePoint
IT Service Management
Information Technology
Full Stack Development
Business Transformation
Verbal Communication Skills
End-User Training And Support
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library
Microsoft Intune (Mobile Device Management Software), Serve as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures.

Provide exceptional customer service while performing technical troubleshooting desk-side, in conference rooms, in the server room, and remotely over the phone.

Work collaboratively with other members of the IT team to identify the root cause of technical issues and develop solutions to prevent them from recurring in the future.

Deploy, configure, maintain, repair, and upgrade computer hardware and peripherals.

Maintain inventory of all onsite hardware and software licenses.

Install, repair, update, or uninstall desktop software.

Perform directory administration and enterprise application access tasks.

Serve as remote hands in the Needham Server Room for network, server, and storage tasks, at the direction of Infrastructure Team.

Troubleshoot a wide range of computer hardware and software issues, in consultation with more experienced team members.

Routinely test workplace systems, such as A/V equipment, copiers/printers, and the visitor kiosk.

Setup desks for new hires and assist with office moves.

Setup and support video/tele-conference equipment for meetings and events.

Write, review, and revise IT and End User knowledge base articles and process documentation.

Provide end user training with office software, email, desk phones, mobile devices, web/video conferencing, and policy awareness.