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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. ServiceNow Presales Technical Lead - **Company:** Kyndryl, Inc. - **Location:** Franklin Township, NJ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computing Platforms, Architectural Patterns, Cloud Computing, Configuration Management Databases, SAP Ariba, Servicenow - **Published:** October 29, 2026 - **Apply:** https://www.careerbuilder.com/job-details/sr-servicenow-presales-technical-lead-somerset-nj--0b1fdbd6-9630-4598-a032-84a8fc19dc67 ## About the Role ServiceNow, Pre-Sales, Technical Leadership, Consulting, Financial Services, Technical Strategy, Business Growth, Manufacturing, Customer Support/Service, Healthcare, You are an accomplished ServiceNow architect and trusted presales leader who thrives on turning complex technical puzzles into impactful client victories. You possess deep platform expertise and the business acumen to communicate seamlessly with enterprise leaders. Equally as important, you bring a growth mindset, with an innate drive to continuously expand your skills and master emerging technologies like enterprise AI and automation. You are relentlessly customer-focused, dedicating your energy to delivering real, lasting value for mission-critical operations. Above all, you are open and borderless-collaborating naturally across disciplines, geographies, and cultures to build inclusive, high-performing teams., * 15+ years of experience in ServiceNow architecture, development and deployment * 10+ years pre-sales, or directly supporting business development * 5+ years consulting with clients and becoming a Trusted Advisor * Deep technical knowledge in ServiceNow Now Assit, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, HCLS-SM * Actively leading client conversations in use of ServiceNow's newest offerings including AI Control Tower, MoveWorks/Employee Works, Armis, and Veza * Working knowledge and experience in Healthcare/Life Sciences, Finance/Capital Markets, Oil & Gas, Manufacturing, and other industries * Strong, demonstratable ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams * ServiceNow Certified Master Architect (CMA) and ServiceNow Certified Technical Architect (CTA) Preferred Skills and Experience * Digital Workplace, Security, Cloud and Application Modernization * Executive relationship building * Overseeing ServiceNow delivery teams or responsible for client satisfaction * Past experience in assisting stakeholders in quantifying risks and developing mitigation and remediation strategies ## Description Kyndryl Consult is the fastest-growing business within our organization, partnering with enterprises worldwide to modernize their mission-critical technology and accelerate digital transformation. Our consultants work at the forefront of innovation, helping clients across industries-from healthcare to financial services and manufacturing-turn ambitious technology strategies into real business outcomes. As an integral part of the Kyndryl Consultant Profession, you will collaborate with top architects, engineers, and industry leaders with dedicated investment in your career growth and continuous learning. As a Senior ServiceNow Presales Technical Lead, you will serve as the chief technical authority and trusted advisor for our most strategic client pursuits. You will guide senior client stakeholders through complex transformation journeys, translating intricate business challenges into elegant, scalable ServiceNow architecture. By connecting business objectives directly to technical execution, you will shape enterprise roadmaps and showcase how modern platform solutions unlock operational excellence and sustainable growth. You will operate primarily in a high-impact, pre-deal and presales environment, leading the technical solutioning phase from initial discovery through proposal development and transition to delivery. Working closely with executive stakeholders, sales leaders, and multidisciplinary delivery teams, you will craft customized architectural visions, lead compelling technical workshops, and ensure every proposed solution aligns with client timelines, budgets, and long-term modernization goals., * Architect comprehensive, end-to-end ServiceNow solutions that align client business goals with robust, future-proof architectures. * Conduct detailed technical needs assessments and translate complex functional and nonfunctional requirements into clear technical specifications. * Develop precise use cases, process flows, and architectural blueprints using modern business analysis practices. * Evaluate complementary and competitive technologies to recommend balanced, cost-effective platform configurations tailored to each client. Client Advisory and Presales Leadership * Serve as a trusted advisor to enterprise clients, helping executive leaders prioritize short-term and long-term modernization initiatives * Lead strategic presales discussions, technical presentations, and interactive solution demonstrations for prospective and existing clients. * Partner closely with business development teams to craft technical proposals, solution architectures, and roadmaps that win competitive pursuits. * Guide clients through complex decision-making processes by articulating the tangible business value and return on investment of ServiceNow. Cross-Functional Collaboration and Delivery Alignment * Collaborate closely with ServiceNow architects, developers, and project managers to ensure a seamless transition from presales design to project delivery. * Partner with alliance partners, software vendors, and technical subject matter experts to integrate specialized offerings into cohesive client solutions. * Maintain alignment across delivery teams to safeguard client satisfaction, scope integrity, and budget adherence. Platform Innovation and Strategic Growth * Champion the adoption of modern ServiceNow capabilities, including AI-driven workflows, automation, and industry-specific modules. * Share industry best practices and reusable architectural patterns across the Kyndryl Consultant Profession. * Identify new expansion opportunities within existing client accounts to foster continuous digital transformation and platform maturity.