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# Support Engineer, Engineering Operations

- **Company:** LEVANTA, INC.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Cloud Computing, Software Engineering, SQL Databases, TypeScript, Pylon Synchronization Software, Restful APIs, Automation Anywhere
- **Published:** October 29, 2026
- **Apply:** https://www.careerjet.com/job/us065e22c6ca6cb77083072a5fee6ffd41/eaa

## About the Role

* 2+ years of prior experience in the technical support, solutions engineering, or software engineering.
 * Ability to read / write code in Typescript
 * Good communication skills, able to juggle multiple technical conversations
 * Familiarity with REST APIs, SQL, and cloud tooling.

## Description

Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.
**We are only accepting candidates with verified LinkedIn profiles**
We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.
What You'll Own:

 * Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
 * Understand the technical nuances of Levanta's technology and guide customers through their challenges
 * Escalate product bugs to the engineering team with clear context
 * Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
 * Identify repeat issues and propose solutions to improve the product
 * Build out internal tools to solve common issues
 * Utilize and implement AI workflows that will make our support process more efficient