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# onsite-it-techniker-m-w-d

- **Company:** puro Personaldienstleistung GmbH
- **Location:** Darmstadt, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems
- **Published:** June 16, 2026
- **Apply:** https://www.europersonal.com/stelle/onsite-it-techniker-m-w-d-ec28a547cb034fea880912bf6930698e

## About the Role

* vorhandene Erfahrung im Service Desk und die Eignung für das Arbeiten aus der Ferne
 * Kompetenz im Umgang mit Ticketsystemen und im Dokumentationsmanagement, einschließlich SLAs
 * Kenntnisse der aktuellen MS Windows & Officeprogramme
 * analytische Denkweise und ein strukturierter Arbeitsstil
 * gute Deutschkenntnisse für eine reibungslose Kommunikation

## Description

* bearbeiten eingehende Störungen über das Ticketsystem und per E-Mail im Service Desk
 * wenden Erstlösungsstrategien im Service Desk Level 1 und 2 an
 * beheben Fehler und führen das anschließende Follow up durch
 * pflegen die Dokumentation für alle relevanten Arbeitsprozesse
 * weisen die Anwender in die Nutzung von Software ein und vermitteln die Anwendung


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