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# Director, Clinical IT Operations

- **Company:** Radiology Partners
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $135,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Imaging Technology, Information Technology Operations
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=caa4574b8509cba9

## About the Role

* Bachelor's degree preferred. 7+ years of experience in IT operations, service delivery, or clinical systems support.
 * 3+ years of people management experience leading teams.
 * Demonstrated leadership in Incident, Major Incident, and Problem Management within 24/7 mission-critical environments, ensuring effective issue resolution, operational excellence, and service reliability.
 * Strong communicator and collaborative leader with a customer-first mindset, skilled in stakeholder management, clinical IT support, team partnership, continuous learning, and maintaining high ethical standards.
 * Ability to work evenings and nights as needed and participate in on call rotations; up to 20% travel as needed

## Description

* Lead 24/7 Response Operations, serving as Incident Commander for major incidents and ensuring effective escalation, communication, service restoration, and operational continuity.
 * Own Incident and Problem Management processes, including RCA, trend analysis, post-incident reviews, and corrective actions to reduce recurring issues and operational risk.
 * Serve as the senior escalation point for customer-impacting issues, ensuring transparent stakeholder communication while protecting uptime and critical clinical workflows.
 * Lead, coach, and develop Response Analysts through performance management, career development, accountability, and a culture of ownership and continuous improvement.
 * Drive operational excellence through service metrics, reporting, ITSM governance, workflow standardization, and data-driven process improvement initiatives.
 * Provide technical and clinical leadership through expertise in Mosaic platforms, imaging systems, AI-assisted operational tools, and user-centered support practices.