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# Network Operations- Voice Engineer

- **Company:** TEKSYSTEMS INC.
- **Location:** Charlotte, NC, United States (Remote available)
- **Salary:** $83,200
- **Contract:** Temporary to permanent
- **Skills:** VoIP, Issue Tracking Systems, IT Management, Wide Area Networks, Wireless Networks, Computer Network Operations, Computer Network Technologies, Cisco Unified Contact Center Enterprise (UCCE), Cisco Voip, Data Center Networking, Cisco
- **Published:** October 29, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/charlotte/9060048e-e7da-4802-ac9f-2c0e1bc4d018

## About the Role

cisco call manager, Voip, Unified communications, Cisco voice, Uc, Cisco voip, Ucce, Uccx, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

This Voice Engineer will provide advanced engineering support, plan, and perform engineering changes to the UR Data, Voice, Security, and Wireless networks, including new deployments. This role has a focus on URs LAN/WAN and Data Center networking. Work with NOC technicians, internal IT and supplier resources, as well as outside technicians to support and manage the UR global Data, Voice, Security, and Wireless networks. Support advanced incidents, investigate outages, perform system upgrades, and coordinate advanced issues with supplier support. This person will also be responsible for taking over any escalations of the NOC technician team., Manage and support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center

Monitor and respond to all applicable alarms for core UR systems

Manage high priority outage bridges, coordinating other resources and suppliers, while keeping IT leadership informed

Support inbound escalations from the helpdesk and NOC technicians

Work with the broader IT team to troubleshoot complex issues

Operations

Organize and manage the proper set-up and operation of the network, including support and deployment of networking technologies UR may adopt

Train and develop procedures for the helpdesk and NOC technicians

Ensure all activities are properly documented and tracked through a ticketing system

Provide subject matter expertise for all networking technologies, technical training, and support to other operational groups.

Thoroughly document knowledgebase articles and network documentation including diagrams

Participate in rotating on-call schedule

Plan and implement system changes

Maintain current, high-level technical skills in technologies UR has or may adopt. Keep abreast of developments in networking technologies.

Participate and/or be part of the NOC continuous improvement activities