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# Lead IT Support Technician / Deployments

- **Company:** Kforce Inc.
- **Location:** Bethlehem, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** System Configuration, ServiceNow IT Service Management
- **Published:** October 29, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5BUUd-MjE5MjU4N1Qxfjk5/

## About the Role

* Strong hands-on desktop, PC, and end-user support experience
 * Experience imaging and configuring PCs and deploying/replacing workstations
 * Experience working within an IT ticketing/support environment
 * Solid troubleshooting skills across hardware, software, and peripheral devices
 * Strong customer service and communication skills, with the ability to work effectively with non-technical users
 * Highly organized and detail-oriented with the ability to manage competing priorities
 * Comfortable working independently and taking ownership of onsite support needs
 * Valid driver's license and reliable personal vehicle required for travel between local client sites

## Description

* Provide hands-on IT support for end users across multiple locations
 * Image, configure, deploy, and replace PCs, workstations, and terminals
 * Troubleshoot hardware, software, connectivity, and general end-user technology issues
 * Manage and resolve support requests through a ticket-based IT support environment
 * Serve as a lead resource onsite, helping ensure technology issues are handled efficiently and professionally
 * Coordinate equipment installations, replacements, and workstation refresh activities
 * Communicate clearly with staff and other end users while minimizing disruption to day-to-day operations
 * Travel between client locations throughout the Lehigh Valley as needed