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# Technical Service Specialist

- **Company:** Provisur Technologies
- **Location:** Mokena, IL, United States
- **Experience:** Experienced
- **Salary:** $97,760.0 - $104,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Microsoft Office, Salesforce.Com, People Soft
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-service-specialist-mokena-il--854adbb2-31f9-4dfe-a0b5-b9647e9ff548

## About the Role

Grinding, Customer Support/Service, Continuous Improvement, Customer Relations, Identify Issues, Installation Guide, Problem Solving Skills, Technical Support, Willing to Travel, Product Support, * 3+ years of technical service/support experience, preferably in food processing or industrial equipment.

 * High school diploma or equivalent required; technical degree or related apprenticeship preferred.
 * Strong mechanical, hydraulic, electrical, and electronics troubleshooting skills.
 * Ability to read electrical schematics and mechanical drawings.
 * Strong customer service, communication, problem-solving, and organizational skills.
 * Proficiency with Microsoft Office, Windows, and Outlook; PeopleSoft/Salesforce experience preferred.
 * Ability to work independently and effectively in a team environment.
 * High school diploma or equivalent required; technical degree or related apprenticeship preferred.
 * Basic electrical and machine shop experience preferred.

## Description

The Technical Service Specialist provides technical expertise and customer support for Provisur products, coordinating repairs, troubleshooting, service calls, installations, and documentation. This customer-facing role partners with customers and internal teams to ensure service needs are met, information is accurate, and issues are resolved efficiently. Travel is required as needed.

What You'll Do:

 * Provide daily and after-hours technical support to customers and Field Service Technicians (FST's) via phone, email, and on-call rotation.
 * Serve as a key customer contact for Provisur service matters.
 * Troubleshoot and resolve complex technical issues remotely, ensuring proper escalation and follow-through on challenging service matters.
 * Coordinate equipment installations, service schedules, manpower, and Emergency Service Visits in collaboration with customers, FSTs, and internal teams.
 * Review service reports, identify outstanding issues, coordinate follow-up, and assist with planning FST travel and assignments.
 * Engage Engineering and other technical resources to resolve complex equipment and application issues.
 * Manage warranty issues and provide technical support for maintenance agreements and PPP programs.
 * Serve as a technical expert on Provisur equipment and advocate for customers when ongoing equipment issues require internal attention.
 * Recommend and process spare parts orders to improve equipment uptime and reliability.
 * Provide commercial and technical support for assigned customers.