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# Remote Chat Support Agent

- **Company:** CAREERSCAPE LLC
- **Location:** New York, NY, United States (Remote available)
- **Salary:** $62,000.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Web Browsers, Instant Messaging Technology, LiveChat, Scripting
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/remote-chat-support-agent-new-york-ny--517f1456-f5e4-4684-98f3-23580aafc951

## About the Role

Customer Experience, Customer Support/Service, Identify Issues, Online Chat, Time Management, Billing, Customer Relationship Management (CRM) Systems, Trend Analysis, Scripting (Scripting Languages), Communication Skills, * High school diploma or equivalent required

 * No prior experience necessary, training provided
 * Strong written communication skills and clean grammar
 * Comfortable typing at least 40 words per minute
 * Reliable home internet connection and a quiet workspace
 * Ability to multitask across several chat conversations at once
 * Basic computer proficiency including web browsers and CRM tools
 * Availability to work assigned shifts including some evenings or weekends
 * Positive attitude and genuine interest in helping customers

## Description

Careerscape is recruiting on behalf of our client for an entry-level, fully remote Chat Support Agent to join their growing customer experience team. This is a great opportunity for someone who loves helping people, types quickly, and wants to build a career in customer service without ever leaving home.

Day to day, you will spend your shift chatting with customers through a live chat platform, answering questions, troubleshooting simple issues, and making sure every conversation ends on a positive note. People who thrive in this role are patient, upbeat, and comfortable juggling multiple chat windows at once while keeping their tone friendly and professional., * Respond to incoming customer chats in a timely and professional manner

 * Handle multiple live chat conversations simultaneously
 * Answer questions about products, services, orders, and account issues
 * Troubleshoot basic technical and billing problems using internal guides
 * Escalate complex issues to the appropriate team or supervisor
 * Document every interaction accurately in the CRM system
 * Meet daily and weekly performance targets for response time and satisfaction
 * Identify recurring customer issues and report trends to management
 * Follow company scripts and tone guidelines while personalizing responses
 * Stay current on product updates and policy changes