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# Technical Support Technician

- **Company:** Inspyr Solutions
- **Location:** Ashburn, VA, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Information Technology
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-technician-ashburn-va--638276bf-980e-4701-8263-f9ad7ce7bbf9

## About the Role

Technical Support, Technical Support, United States Citizen, Procedure Development, Problem Solving Skills, Time Management, Customer Relations, Customer Support/Service, Technical Delivery, Help Desk, * 0-3 years of experience in technical support or a related role

 * Identify, research, troubleshoot, and resolve hardware and system issues
 * Basic knowledge of commonly used concepts, practices, and procedures within IT support
 * Ability to follow instructions and established guidelines
 * Strong customer service and communication skills
 * Ability to work effectively under immediate supervision
 * Associate's degree in Information Technology or a related field (or equivalent experience)

Nice to have but not required

 * Ticketing knowledge/experience
 * Certification(s)
 * Data center experience

## Description

We are seeking a motivated and customer-focused Technical Support Tech to provide day-to-day technical assistance to end users. This role is responsible for identifying, researching, and resolving a variety of technical issues while delivering excellent customer service. The ideal candidate will follow established procedures, document issues accurately, and work under close supervision to ensure timely problem resolution., * Provide technical support to end users via telephone, email, and in-person requests

 * Identify, research, troubleshoot, and resolve hardware and system issues
 * Document, track, and monitor reported problems to ensure timely resolution
 * Escalate unresolved issues according to established guidelines
 * Maintain accurate records of support requests and solutions
 * Follow pre-established instructions, procedures, and best practices
 * Communicate clearly and professionally with users and team members