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# Desktop Support Technician

- **Company:** Tandym, Inc.
- **Location:** Vienna, VA, United States
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Cyber Security, Computer Networks, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Citrix Systems, Password Management, Anti-Phishing, Software Engineering, Cyberark, Office365, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-technician-vienna-va--1f0438ac-62ab-4273-bac0-adc480909881

## About the Role

Desktop Administration, Financial Services, Desktop Administration, Technical Support, Help Desk, Service Delivery, Hardware Administration, Problem Solving Skills, Identify Issues, Microsoft Windows Operating System, * 1-5 years of experience in desktop support, IT support, or a similar technical support role

 * Experience troubleshooting Windows 11 endpoints and Palo Alto GlobalProtect VPN issues
 * Working knowledge of Microsoft 365 applications, including Outlook, OneDrive, and Teams
 * Familiarity with ticketing systems, preferably ServiceNow
 * Basic understanding of networking concepts, including IP and DNS, and cybersecurity principles, including MFA and phishing
 * Strong communication and customer service skills, professional presence, attention to detail, and the ability to work effectively within a team

Desired Skills:

 * CompTIA A+ certification
 * Microsoft 365 Certified: Fundamentals certification
 * Experience with ConnectWise Remote Support Software
 * Experience with CyberArk Workforce Password Management
 * Experience troubleshooting Citrix Virtual Desktop Infrastructure (VDI)

## Description

A financial services institution in Vienna, Virginia is seeking a Desktop Support Technician to provide end-user technical support, resolve hardware and software issues, and deliver responsive service in a fast-paced environment., * Diagnose and resolve hardware and software issues for end users

 * Provide support for Windows 11 endpoints and Microsoft 365 applications, including Outlook, OneDrive, and Teams
 * Troubleshoot Palo Alto GlobalProtect VPN connectivity and access-related issues
 * Use ServiceNow to document, track, and manage support tickets
 * Apply basic networking and cybersecurity knowledge to support connectivity and security best practices