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# Jira Service Management Engineer

- **Company:** OpenKyber LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Cloud Computing, Github, Groovy, Python (Programming Language), Systems Integration, Toolchain, Workflow Management Systems, Jama (Software), Scripting, Agentic-AI, Restful APIs, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.careerjet.com/jobad/us8e2930a642720808fc9e5b5d6ead45a9

## About the Role

* 10+ years of experience as a Jira Administrator (Cloud preferred)
 * Deep expertise in: o Workflow configuration, schemes, and permissions o Jira Automation / Automation for Jira
 * Strong scripting experience: o Groovy (ScriptRunner), Python, or similar o REST API integrations
 * Experience with toolchain integrations (e.g., GitHub, CI/CD systems)
 * Proven ability to manage multi-team / multi-org Jira environments

For applications and inquiries, contact:hirings@openkyber.com

## Description

* Jira Platform Administration o Manage and evolve Jira Cloud configurations (projects, workflows, schemes, permissions, automation rules) o Ensure platform scalability, governance, and alignment with enterprise operating models
 * Workflow Design & Automation o Design and implement end-to-end workflows aligned to intake, triage, delivery, and reporting o Build advanced automations to reduce manual intervention and improve cycle time
 * Scripting & Integration o Develop and maintain scripts using tools such as: ScriptRunner (Groovy) REST APIs (Jira, GitHub, ServiceNow, etc.) o Enable integrations across toolchain (Jira GitHub, Jama, CRM, internal systems)
 * Agentic AI Enablement o Design and implement AI-assisted workflows and decision agents, including: Intelligent triage assignment Automated work classification and routing Context-aware recommendations (priority, ownership, dependency mapping) o Partner with AI teams to operationalize agent-based automation within Jira workflows