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# Service Desk Technician

- **Company:** General Dynamics IT
- **Location:** Newington, VA, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cisco Unified Communications Manager, CompTIA Security+, Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Microsoft Office, Remote Access Technology, Servicenow
- **Published:** October 29, 2026
- **Apply:** http://hbcu.com/cgi-bin/jobs/searchJobs.cgi?job_id=35297077

## About the Role

ticketing platforms (e.g., ServiceNow, Remedy), Active Directory, remote access tools, and enterprise knowledge bases to manage incidents. Provide onsite first line troubleshooting and remediation actionsWHAT YOULL NEED TO SUCCEED: Bring your technology expertise and drive for innovation to GDIT. The Service Desk Specialist must have: Education: Bachelor Degree, or combination of relevant experience Certification DOW IAT-II (CompTIA Security + CE or equivalent) Experience: 1+ years of related IT service desk or help desk experience Technical skills: Experience with Microsoft Active Directory, Microsoft Office Suite of Products, ServiceNow & Remedy ticketing systems, CUCM, Fiber Optic Cable Security clearance level: Top Secret/SCI US citizenship required Role requirements: Work on the client site Monday - Friday (Daytime hours) WHAT GDIT CAN OFFER:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional

## Description

Advance how our customers operate while you advance your career. Join GDIT as a Service Desk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT: As a Service Desk Specialist, the work youll do at GDIT will be impactful to the mission of customer. You will play a crucial role in ensuring continuous IT availability and delivering rapid technical support to empower end-users across the enterprise.WHAT YOU WILL DO: Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize system downtime and maintain customer mission readiness. Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escalate, and resolve complex IT service requests efficiently. Drive high first-contact resolution rates and overall customer satisfaction through structured ticketing workflows and proactive problem-solving. Utilize ITSM