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# Cyber Managed Services - Identity & Access Management (Sailpoint) - Senior

- **Company:** Ernst & Young LLP
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $92,900 - $153,900
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Agile Methodology, Amazon Web Services, Confluence, JIRA, Microsoft Azure, Cloud Computing, CompTIA Security+, Cyber Security, Identity and Access Management, Azure Active Directory, Ping Identity, RSA (Cryptosystem), Runbook, SQL Databases, Systems Integration, Google Cloud, Enterprise Software Applications, Okta, Cyberark, Information Technology, SailPoint, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://careers.ey.com/talentcommunity/apply/1452206833/?locale=en_US

## About the Role

* 5+ years of experience as a Systems Analyst, Business Analyst, IAM Analyst, or related technology professional supporting enterprise applications and identity programs.
 * Bachelor's degree or equivalent experience in Computer Science, Management Information Systems, Business Information Systems, Cybersecurity, or a related field.
 * Hands-on experience with SailPoint implementations, integrations, and application onboarding activities.
 * SailPoint certification preferred.
 * Strong experience with Excel, SQL, and Confluence.
 * Excellent written and verbal communication skills.
 * Experience with Jira, Jira Align, ServiceNow, or comparable Agile and IT Service Management (ITSM) tools.
 * Experience supporting IAM platforms in production environments, including incident, request, problem, and change management activities., * Strong understanding of IAM operational processes, managed service delivery models, and service management best practices.
 * Ability to analyze IAM incidents, service requests, and access management challenges to identify root causes and recommend sustainable solutions.
 * Experience gathering and translating business and technical requirements into scalable IAM solutions and operational improvements.
 * Strong troubleshooting and problem-solving skills with the ability to resolve complex IAM-related issues.
 * Experience working within SLA-driven environments while balancing multiple priorities and client commitments.
 * Ability to collaborate effectively across security, infrastructure, application, and business teams.
 * Experience creating and maintaining operational documentation, runbooks, standard operating procedures, and knowledge articles.
 * Working knowledge of Agile methodologies and ITSM frameworks.
 * Demonstrated commitment to continuous improvement through process optimization, automation, and service enhancement initiatives.
 * Ability to mentor junior team members and contribute to a culture of operational excellence and knowledge sharing.
 * Strong presentation and communication skills with the ability to effectively engage both technical and non-technical stakeholders.

To Qualify for the Role, You Must Have:

 * A bachelor's degree in a related field and approximately 5 years of related work experience, or a graduate degree and approximately 3 years of related work experience.
 * Experience with IAM architecture, administration, and support within SailPoint, ForgeRock, Okta, or other leading identity platforms.
 * Hands-on experience with SailPoint IdentityNow and its core capabilities.
 * Experience supporting identity governance, provisioning, access certification, and lifecycle management processes.
 * Ability to work effectively within a managed services environment supporting multiple clients and priorities.
 * A valid driver's license in the US and/or a valid passport as required.

Ideally, You'll Also Have:

 * Professional certifications in Identity & Access Management or Cybersecurity, such as CISSP, CISM, Security+, or SailPoint IdentityNow Certified Implementation Engineer.
 * Familiarity with additional IAM technologies including ForgeRock, Ping Identity, RSA, Microsoft Entra ID, and CyberArk.
 * Experience supporting cloud-based IAM solutions across AWS, Microsoft Azure, and Google Cloud Platform.
 * Exposure to Privileged Access Management (PAM) solutions and practices.
 * Understanding of industry regulatory and compliance frameworks including GDPR, HIPAA, NIST, SOX, and ISO 27001.
 * Experience supporting enterprise IAM programs within a Managed Services, Security Operations, or Cybersecurity Operations environment.
 * Knowledge of automation, process optimization, and service improvement initiatives that drive operational efficiency and client value.

What We Look For

We're interested in intellectually curious professionals with a passion for cybersecurity and a strong commitment to service excellence. With your experience across Identity and Access Management, you'll help deliver high-quality managed services, support critical business operations, and continuously improve security outcomes for our clients.

If you combine strong technical capabilities with a customer-focused mindset and thrive in a fast-paced operational environment, you'll find significant opportunities for growth and impact within EY's Cyber Managed Services practice. We are looking for professionals who are motivated to solve complex challenges, drive continuous improvement, and help clients build resilient and scalable identity security capabilities.