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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Syracuse, NY, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Remote Service Software, CompTIA Strata - PC Hardware Technology Engineer, Office365, Computer Equipment, Hardware Debugging, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/syracuse/86f849b7-9855-437d-b7ec-dca95e285e85

## About the Role

ServiceNow
Warehousing
Communication
Microsoft 365
Prioritization
Problem Solving
Desktop Support
Customer Service
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Help Desk Support
Microsoft Windows, * 1-3 years of IT support, help desk, desktop support, or technical support experience.

 * Experience supporting Windows operating systems and Microsoft 365 applications.
 * Strong troubleshooting and problem-solving abilities.
 * Excellent customer service and communication skills.
 * Ability to prioritize and manage multiple support requests in a fast-paced environment.
 * Experience with desktop hardware, software installation, and user support., * Experience with ServiceNow or similar ticketing platforms.
 * Desktop imaging and deployment experience.
 * Hardware repair and replacement experience.
 * Experience supporting users in warehouse, manufacturing, or operational environments.
 * A+ Certification or equivalent technical training., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a motivated IT Support Technician to join a growing enterprise IT team supporting users across office and operational environments. This role is ideal for someone with a foundation in desktop support, help desk, or technical support who enjoys troubleshooting technical issues, working directly with end users, and developing their IT skills in a hands-on environment., * Provide Level 1 and Level 2 technical support via phone, ticketing systems, remote support tools, and in-person assistance.

 * Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
 * Support Microsoft Windows environments, Microsoft 365 applications, Outlook, and user account administration.
 * Perform workstation deployments, imaging, hardware replacements, and equipment setup.
 * Support printers, scanners, mobile devices, and other end-user technologies.
 * Manage and resolve support tickets while maintaining strong customer service standards.
 * Escalate complex issues when necessary and assist with project-based IT initiatives.
 * Support both corporate office users and operational personnel.

Common Technologies Supported

 * Windows 10/11
 * Microsoft 365 & Outlook
 * Active Directory
 * Desktop & Laptop Hardware
 * Printers & Peripheral Devices
 * Remote Support Tools
 * Imaging & Device Deployment Solutions