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# L2 Tech Support - Site Migrations || Desktop Management Specialist Infrastructure Services

- **Company:** Macpower Digital Assets Edge LLC
- **Location:** Asheville, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple Mac Systems, VoIP, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Network Configuration and Change Management, Wide Area Networks, Wi-Fi Technology, Enterprise Software Applications, Office365, Peripherals, Computer Equipment, Laptops, Firewall Services Module, Servicenow, Windows Client
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/3bbfc598-33a7-4c45-a9a5-2dd0450f7b31/l-tech-support-site-migrations-desktop-management-specialist-infrastructure-services

## About the Role

* 7 years of experience in Desktop Management within Infrastructure Services (IS).
 * Advanced knowledge of PC hardware, software, operating systems (Windows 10/11, Android OS, macOS), directory services, and network configurations.
 * Proficiency in IT service management tools and familiarity with ITIL processes.
 * Expertise in O365, Active Directory, DNS, Group Policy, and Firewall configurations.
 * Strong troubleshooting capabilities for basic LAN/WAN issues, Wi-Fi configurations, and VOIP phones.
 * Excellent communication and interpersonal skills for managing diverse stakeholders, including users, senior management, and vendors.
 * Proven ability to manage incidents and problems effectively, adhering to established SLAs.

Education and Certifications:

 * Relevant technical certifications (e.g., CompTIA A , Microsoft certifications) are highly desirable.
 * ITIL Foundation certification preferred.

Additional Information: This position requires associates to work from the assigned office location five days a week, ensuring immediate response and support for end-user technical needs.

## Description

* Provide break/fix support for desktops, laptops, and peripherals.
 * Re-image devices and reinstall/configure applications as required.
 * Troubleshoot Windows OS, hardware issues, and enterprise applications.
 * Collaborate with third-party vendors to escalate and resolve hardware issues.
 * Document issues and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
 * Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
 * Provide technical support for on-site and remote users, addressing queries and resolving incidents.
 * Manage the ticket queue to ensure timely resolution in compliance with SLAs.
 * Develop and maintain standard operating procedures (SOPs), knowledge base articles, and technical documentation.
 * Coordinate with Level 3 support teams for enhancements, maintenance, and upgrades.
 * Provide IT support for events, meetings, and disaster recovery scenarios.
 * Ensure end-user support for O365, Active Directory, and related networking functionalities.
 * Oversee application support and ensure seamless system upgrades/refreshes, maintaining configuration integrity.
 * Support printer network setups, driver installations, and device repairs through vendor coordination.