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# Sr. Customer Solutions Manager, EC2 Capacity

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $153,600.0 - $207,800.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Big Data, Cloud Computing, Scrum Methodology, Cloud Services, AWS Trainium
- **Published:** October 29, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28145312/Sr-Customer-Solutions-Manager-Ec2-Capacity-Washington-Seattle-7375

## About the Role

You are encouraged to think big, invent, and take ownership of customer capacity challenges. Successful candidates have a strong technical background, are familiar with cloud infrastructure and increasingly with AI/GenAI workloads, are aware of the details that matter, have excellent problem-solving abilities, and are exemplary communicators at both the executive and project-team level. You will be a peer leader able to gain stakeholder buy-in, negotiate trade-offs, and lead virtual teams. You should be passionate about delivering a great customer experience by planning and delivering capacity, driving innovation, and contributing to the day-to-day management of customers' successful consumption of AWS., 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

 - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
 - Bachelor's degree in science, technology, engineering, math, business or equivalent
 - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

 - PMP certification, or SCRUM/Agile, SAFe certification
 - Experience implementing cloud services including migrations and modernization projects or similar

## Description

You will establish a deep understanding of each customer's business vision, growth plans, and consumption patterns, and influence them to adopt the right capacity solution at the right time. The Capacity CSM-T is responsible for four focus areas:

 * Accelerating adoption through capacity delivery and execution. Own and drive the capacity and scaling plans that translate customer growth forecasts into concrete, time-bound infrastructure commitments, and drive the "last mile" between an approved plan and physical capacity in the right place at the right time.
 * Identifying and aligning on strategic capacity opportunities. Work with the account team to work backwards from the customer and pursue opportunities including large-scale workload migrations and modernizations, GenAI/ML scaling, platform generation migrations, regionalization, and cost-optimizing demand shaping.
 * Customer enablement. Serve as the customer's capacity coach and the voice of the customer within AWS, evangelizing their capacity needs to AWS leadership, product, engineering, and supply chain teams.
 * Governance. Implement governance structures, review cadences, and escalation paths that govern both the partnership with the customer and the health of their capacity commitments.
Across these focus areas you will also:

 * Drive action and accountability across partner organizations (EC2, Supply Chain, Networking, Storage, Finance, Sales) to deliver against committed capacity plans, identifying and escalating blockers with urgency.
 * Organize complex demand signals into supportability scenarios that enable leaders to make informed capital allocation decisions, partnering with Finance and Supply Chain to quantify trade-offs (cost of over-provisioning versus risk of under-delivery).
 * Leverage large data sets to tell the story on the customer experience, define KPIs that measure delivery fidelity and forecast accuracy, and own the metrics and the narrative.
 * Build repeatable mechanisms and automation that reduce manual steps and scale the capacity engagement model across a growing queue of customers.
 * Maintain working fluency across EC2 instance families (CPU: Graviton, Intel, AMD; GPU: NVIDIA, Trainium, Inferentia) and the networking and storage dependencies that influence capacity requirements.

About the team
You start your morning reviewing commitment and delivery dashboards for your portfolio of customers, flagging a delivery risk in an upcoming GPU buildout. Mid-morning you lead a capacity review with one of your largest customers, walking through next quarter's scaling plan and pressure-testing their forecast assumptions. You then join EC2 Supply Chain and Finance partners to present supportability scenarios for a customer requesting a significant expansion, driving alignment on which to fund. After lunch you work tickets and demand signals through internal tooling, update your customer tables, and write the narrative for a weekly review that synthesizes demand across your customers into a clear state of the portfolio. You end the day with an engineering partner on a tooling gap you identified, a forecasting input that would remove a manual step, and write the one-pager to get it prioritized.