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# Training / Organizational Change Management (OCM) Lead

- **Company:** ABACUS SERVICE CORP
- **Location:** Sacramento, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Software Documentation, Web Content Accessibility Guidelines, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/dc357d88-25cd-44be-8b21-0f19bc98d30f/training-organizational-change-management-ocm-lead

## About the Role

* Knowledge base: own delivery of the complete training curriculum and knowledge-base content required at go-live.Skill set infoRequired Qualifications - Mandatory
6 years training design and organizational change management; 3 years supporting ITSM/ServiceNow rollouts

 * Minimum 3 years designing and delivering end-user training and adoption/change-management programs for a ServiceNow (or comparable ITSM) rollout, including at least one California state or local government client.
 * Prior experience developing training curricula and change-management communications for a U.S. public-sector agency audience spanning IT staff, service desk agents, administrators, and general end users.
 * Demonstrated instructional-design experience (curriculum development, admin guides, knowledge-base content).
Preferred Qualifications

 * Prosci or equivalent change-management certification.
 * Experience supporting multilingual training content and accessible (WCAG 2.1 AA) training materials.Education Certifications (if required) Documentation Required for submissionResumeWork Hours Account Manager Name (Proposal Team) Work authorization requiredUS Citizen Only Relocation is acceptedNo Remote workNoAdditional Notes if anyHybrid

## Description

* Training curriculum: design and deliver role-specific training for IT staff, service desk, administrators, and end users, plus complete system documentation, admin guides, and configuration playbooks.
 * CalHFA-specific playbook: co-author the CalHFA-specific workflow playbook with the Business Analyst, tailored to CalHFA's processes and terminology.
 * Adoption & change management: plan communications and adoption activities across IT, HR, Finance, and Administrative/Marketing user groups to drive usage of the new platform.
 * Go-live support: support go-live hyper-care and post-launch stabilization from a training/adoption perspective, addressing user-readiness gaps as they surface.