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# IT Support Specialist- Tier I

- **Company:** Edge
- **Location:** Plano, TX, United States
- **Experience:** Starter
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, System Configuration, Issue Tracking Systems, Network Administration, Patch Management, Server Operating Systems & Platforms
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dc4beb3e70875350

## About the Role

* Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
 * Strong customer service and problem-solving skills, including the ability to respond diligently, promptly, and courteously to users' questions or issues.

## Description

Provide Tier I IT desktop support and hospitality-related third-party vendor platform support to Edge's commercial customers., * Serve as the primary point of contact for customers requiring technical assistance.

 * Remotely assist users with desktop, printer, and other connected device troubleshooting.
 * Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations.
 * Perform OS and other software and firmware updates and patch management.
 * First-level identification and escalation of major incidents using the approved IT escalation processes.
 * Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
 * Perform network administration functions, user account permissions, and Active Directory changes.
 * Follow up with clients to ensure issue resolution is complete and satisfactory.

Other Responsibilities:

 * Assist in creating knowledge base articles, checklists, and FAQs.
 * Willingness to learn industry-specific and proprietary management systems.
 * Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
 * Accommodate occasional shift changes based on coverage requirements and special events.