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# Software Support Engineer

- **Company:** Designed Conveyor Systems, LLC
- **Location:** Franklin, TN, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Command-Line Interface, Computer Networks, Databases, System Configuration, Event Logging, Network Troubleshooting, Linux System Administration, Windows Servers, Software Architecture, Cloud Services, Server Administration, Software Engineering, TCP/IP, Software Troubleshooting, Information Technology
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/software-support-engineer-franklin-tn--5f2063c6-997c-4bb9-b7fe-5dca32c3ba27

## About the Role

Software Administration, Technical Support, Software Engineering, Software Administration, Technical Support, Software Engineering, Robotics, Customer Relations, Customer Support/Service, Root Cause Analysis, * You may have a Bachelor's Degree in Computer Science or relevant experience.

 * You have 2+ years of related experience, preferably with warehouse management (WMS), warehouse control (WCS), and warehouse execution (WES) systems.
 * You are familiar with warehouse distribution and fulfillment centers.
 * You are patient and have strong troubleshooting abilities.
 * You communicate clearly, both verbally and in writing, to effectively troubleshoot issues.
 * You can participate in a rotational 24/7 on-call team, meeting a 15-minute response time while on call.
 * You possess excellent customer service skills and collaborate effectively with cross-functional teams.
 * You manage competing priorities to ensure customer and project needs are met in a timely manner.

## Description

As a Software Support Engineer, you'll provide software support for customers with complex conveyor and robotics systems driven by our in-house and third-party software providers. As a member of our Customer Service team, you'll use your WMS/WES/WCS troubleshooting skills to answer support calls, identify software and network issues, perform root cause analysis, and develop resolution plans while building lasting customer relationships.

In This Role, You Will:

 * Serve as the SME on WMS/WES/WCS.
 * Remote into customers' business-critical automation systems as part of a Service Desk team.
 * Evaluate downtime and degraded systems by reviewing Windows server status, Windows and third-party services, trace files, event logs, and discussing symptoms with users.
 * Troubleshoot within Linux environments, including command-line proficiency, reviewing or modifying system configuration files, and parsing logs to identify critical data.
 * Apply knowledge of modern software architecture, applications, databases, and cloud services.
 * Work closely with our internal Software QA and Implementation teams to develop SME-level knowledge.
 * Troubleshoot computer networks (TCP/IP) in the context of application issues.
 * Provide clarity to customers as issues arise and document troubleshooting for failure mode analysis.
 * Serve as a primary contact for select customer sites after implementation, including site visits to build and maintain relationships.
 * Communicate effectively with customers regarding products, services, and issue resolution.
 * Maintain accurate records of customer interactions, feedback, project warranties, support contacts, and service discontinuance orders.
 * Keep system information current, including relevant software and equipment updates.
 * Follow up on unresolved customer issues, coordinate with appropriate departments, and ensure resolution.