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# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Liberty Township, OH, United States
- **Experience:** Experienced
- **Salary:** $39,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple Mac Systems, Software Applications, Microsoft Outlook, Computer Networks, Hard Disk Drives, PC Tools, Issue Tracking Systems, Networking Hardware, Microsoft Office, Server Administration, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Motherboard, Enterprise Software Applications, Software Troubleshooting, Peripherals, Guidewire PolicyCenter, Network Support, Servicenow
- **Published:** October 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-technician-west-chester-oh--4cfc6159-e60f-462e-9d28-236dff246269

## About the Role

Desktop Administration, Career Counseling, Desktop Administration, Help Desk, Laptop PC, Printers, Software Administration, Peripheral Hardware, Analysis Skills, Computer Software, * Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment. Flexible depending on availability of talent in the area

 * Experience with asset management
 * Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
 * Demonstrate high energy given fast-paced environment
 * Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
 * Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
 * Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
 * Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet
 * Ability to work with strong personalities
 * Managing stress while being able to deescalate tense users is a key attribute
 * Get work done independently, and for attendance for availability to work scheduled hours
 * Trusted to work proactively is a key attribute given limited site IT Leaders
 * Ability to handle multiple projects
 * Experience working in an enterprise environment
 * Be physically able to lift up to 40lbs, bend, crawl and climb
 * Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area
 * ServiceNow experience not required but a plus
 * Windows 10 and Mac OS experience a plus

## Description

* Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
 * Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
 * Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
 * Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
 * Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
 * Perform backup, recovery, and security procedures both planned or during emergency
 * Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
 * Assist with diagnoses of network hardware and performance problems
 * Perform approved installation, configuration, and maintenance of physical network
 * Perform network system administration task both planned or during emergency
 * Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
 * Back up and burn end user data
 * Assist in developing and documenting improvements to current processes
 * Assist other coworkers in resolution of end users' technical issues across the program
 * Assist Site Leader in the execution of established processes and escalations