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# Support Technician

- **Company:** Desert Diamond Casino
- **Location:** Glendale, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Information Systems, Desktop Computing, IT Management, Networking Hardware, Microsoft PowerPoint, Presentation Programs, Software Maintenance, Software Systems, Mainframe Programming, Computer Equipment
- **Published:** October 29, 2026
- **Apply:** https://www.hospitalityonline.com/es/jobs/4379108-support-technician

## About the Role

High school degree or GED required, three (3) years' experience in hands on IT Support; or has satisfactorily completed the Desert Diamond Casino IT Intern Program. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, And Certifications

 * Knowledge of relevant state-of-the-art technology, equipment, and/or systems
 * Knowledge of guest service standards and procedures
 * Knowledge of computer hardware and software and telecommunication systems
 * Knowledge of current developments and technological trends in computer hardware and software
 * Knowledge of available computing and/or network hardware and peripheral equipment
 * Ability to perform preventive maintenance on computer hardware and software
 * Ability to communicate technical guidance and instruction to users on the use of Personal Computer (PC) and/or mainframe applications and systems
 * Ability to determine computer problems and to coordinate hardware and/or software solutions
 * Ability to communicate, read and write clearly in basic English
 * Ability to demonstrate outstanding guest service at all times
 * Records maintenance skills
 * Ability to foster a cooperative work environment
 * Ability to communicate effectively, both orally and in writing
 * Technical writing skills
 * A+ Certification preferred
 * Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)

## Description

Under direct supervision of the IT Support Supervisor, provides user support, complex problem analysis and resolution, in-depth technical assistance, and training for hardware, software, network and telephone information systems., * Performs general problem solving and assistance on software applications, hardware systems, and telecommunication system

 * Problem solving and technical assistance duties are accomplished through the routine exercise of discretion and independent judgment within parameters established by IT management
 * Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems
 * Provides in-depth technical assistance and maintenance support to departmental end users
 * Documents projects; writes and maintains user instructions
 * Maintains applicable records of all maintenance and repairs
 * Maintains knowledge of current technological developments/trends in area of expertise
 * Maintains good communication with team members and maintains a positive and professional work environment
 * Contributes to a team effort and accomplishes related results as required
 * Performs other duties as required