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# Product Support Specialist

- **Company:** Senneca Holding
- **Location:** Mankato, MN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer-Aided Design, Microsoft Outlook, Salesforce.Com
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c7da5984de3fdc85

## About the Role

* Minimum of 2 years of experience in technical support related field

 * Experience working with contractors or customers troubleshooting problems and identifying solutions
 * Strong communication skills (verbal and written)
 * Excellent problem-solving and technical skills
 * Able to work with a variety of personalities and maintain composure under stressful conditions
 * Able to effectively locate, communicate, and document information
 * Computer Skills: Proficient Typing Skills, Word, Outlook, Excel
 * Able to learn Manufacturing/ERP system, Salesforce/CRM, and CAD Viewing programs
 * Available to travel to customer job site preferred (5% to 15%), * Associates degree in an engineering or technical field
 * Electrical control problem solving skills
 * Available to travel to customer job site preferred (5% to 15%)

## Description

This role will be responsible for assisting customers with technical questions, troubleshooting, warranty claims and sales of parts and service., * Provide responses to parts/service, warranty, and technical assistance requests both promptly and accurately with complete information

 * Generate parts quotations and process customer orders
 * Resolves product or service problems by clarifying customer concerns/complaints/needs and determining the cause/source of the problem
 * Identify the most efficient solution to solve the problem
 * Expedite corrections or adjustments personally or ensuring ownership is passed to best person to address
 * Follow up to ensure resolution complete and internal and/or external customer is satisfied
 * Review and process warranty claims and returned parts